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Implementation Specialist, Financial Software (Canada remote)
Reporting to the Director of Professional Services, the main responsibilities of an Implementation Specialist (aka System Consultant) is to nurture strong B2B client relationships, throughout the assigned project, leading the successful software implementation of Multiview Financial Software, based on client’s contract specifications.
“Are you an accountant frustrated by the long hours at month-end? Stressed by the additional workload at year-end and ready to use your knowledge to End Month End™? Multiview is looking to add team members like you with prior experience/knowledge in finance, accounting, payroll processing, accounts payable/receivable, analysis, financial reporting, and/or materials management. Together, we’ll help our clients implement our software and best practice solutions so that they can stop chasing numbers, and start using them.”
WHAT WE ARE LOOKING FOR:
At Multiview, we are client obsessed. Being tech-savvy with great communication and problem-solving skills are really important, but equally so are having a passion for driving client success and the desire to be a contributing member of our culture where the genuine care of people is our compass.
The ‘Implementation Specialist (System Consultants)’ plays a critical role in helping our clients with their software implementation after performing business analysis by design and troubleshooting, documenting project requirements, validating requirements, and collaborating with internal and external stakeholders to design proposals.
If this sounds like you, read on!
WHAT YOU WILL DO:
Work with new clients to assist them with the transitioning from a legacy financial system to Multiview Financial Software
Learn and apply Multiview’s Implementation processes and methodologies for the day to day operations
Managing portfolio of client accounts from project initiation to close
Perform strategic reviews with new clients to understand their needs in terms of their financial reporting, internal processes and finance software needs
Record and manage project deliverables, risks and actions
Provide regular Implementation status reports to key stakeholders, highlighting critical issues and overall status of assigned project; Investigating and making recommendations on issues that challenge scope boundaries
Support client through all phases of the implementation as required
Coordinate interfaces, data history loads, mapping loads, etc. with internal technical resources for the implementation
Maintain a highly detail-oriented view on client project plans, while exercising good interpersonal and organizational skills to develop strong client relationships
Prioritizing work and manage multiple tasks simultaneously while adhering to deadlines; Track time to adequately capture revenue
Provide support to assigned clients until transition to Client Success
Deal with confidential data and adhering to applicable data protection acts
Experience demonstrating Multiview’s core values, building and advancing the reputation of the company and its clients
COMPETENCIES PORTFOLIO:
Customer Service–This role affects 100% of all clients who purchase Multiview Financial software. The position is responsible for the success of the client’s understanding and potential for utilization of Multiview financial software
Technical Skills – Strong in-depth knowledge of accounting is required to perform the role competently. The incumbent must be comfortable using the technology and be able to explain it to others. This level of expertise is gained through extensive on the job experience
Problem solving – Proactive in anticipating and resolving problems. Strong analytical and problem solving skills to meet the requirements of the project are required
Interpersonal Skills –Ability to effectively coach, communicate and work with various team members both internally and externally. Strong verbal communication skills are required
Organization – Ability to handle multiple projects simultaneously to meet deadlines and prioritize tasks to ensure the smooth client support experience and operational excellence
Teamwork – works with multiple teams cross-functionally, and must know how to effectively address the needs of each team while always keeping the client’s outcomes as the driver
Initiative – Seeks, accepts and completes new tasks using own initiative; works independently with little supervision
KNOWLEDGE, EXPERIENCE AND SKILLS REQUIREMENTS:
Bachelors or Masters degree/diploma with major in Accounting, Commerce, Finance, Bookkeeping, Payroll Administration, Business or related experience within accounting function (e.g. Payroll coordinator, Account Payable/Receivable, Accountant etc. )
Entry Level: 1-2 yrs in Accounting or Finance role
Passion for client success and learning technology
Excellent communication, presentation, training/coaching and interpersonal skills in a client facing role
General aptitude for software usage– preferably in the Financials/Enterprise products and services, financial software, payroll processing applications etc.
Strong Customer Service skills
Strong organization, planning, prioritization, ability to organize, schedule and facilitate effective meetings with excellent time management skills
Ability to multi-task, probe, analyze and problem solve with keen attention to detail
Demonstrated ability to interface and maintain effective relationships with all departments and employees in a team-oriented environment
Ability to work both collaboratively in a team environment and independently with little supervision
PREFERRED:
Prior ERP software Implementation experience
Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is close to what we are looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we are dedicated to adding new perspectives to the team and encourage everyone to apply.
ABOUT US:
Multiview builds powerful, easy-to-use financial applications for clients across North America. As a leader in the ERP/Financial Software industry, we partner with sophisticated clients across multiple industries to End Month End™
We are extremely proud of the company we have built. Bringing together professionals with diverse backgrounds, talents, and expertise are vital to making our company stronger. Our people-first culture is our biggest advantage and we are excited to share that commitment with you!
WHY JOIN MULTIVIEW?
At Multiview, you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a company culture built to empower and develop our people to be the very best they can be, Multiview is THE Software Company for you to learn, grow, create, connect, and lead. We do this by taking care of our Employees first.
“Multiviewers” strongly believe that a great job should keep you happy both at work and in life and we encourage that by offering:
Competitive Compensation with benefits
3 weeks’ vacation to start, additional paid time off to supplement work-life balance, wellness and mental health days
Company paid competitive Benefits including Extended Health, Dental, Vision and more
Workplace Flexibility (Choice to work remotely in Canada or from our HQ office in Ottawa, ON)
Health and Wellness Perks
Company-arranged social events
Continuous growth opportunities, professional development training allowances and leadership development
APPLICATION INSTRUCTIONS:
Please submit your resume, and a cover letter describing, why you are a unique fit for this position by applying to this posting.
We thank all applicants for expressing their interest in Multiview; however only those candidates selected for an interview will be contacted.
Multiview is committed to providing an inclusive and accessible candidate experience. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to meet your needs.