Municipal Finance Authority of British Columbia Looking for Chief Services Officer at Victoria, British Columbia, Canada Full Time

Chief Services Officer

The Municipal Finance Authority of British Columbia (MFA) was created in 1970 to contribute to the financial well-being of local governments throughout BC. The MFA pools the borrowing and investment needs of BC communities through a collective structure and provides a range of low-cost and flexible financial services to our clients equally, regardless of the size of the community. The MFA is a AAA-rated entity, independent from the Province of British Columbia, operating under the governance of a Board of Members appointed from the various Regional Districts within the province.

MFA is currently recruiting a full-time Chief Services Officer (“CSO”) to join our team. Please visit the ‘Careers’ section of the MFA website to review the full job description at: https://mfa.bc.ca/about-us/careers

Position Summary:

The Chief Services Officer (CSO) is responsible for the process design, service delivery, and development of MFA’s main product lines, namely lending and pooled investment products. The CSO leads various business lines, leads the overall client service function, and is responsible for various internal support functions (middle and back-office). The CSO leads the compliance functions which include ensuring MFA adheres to its legal and legislative framework. The CSO is a key member of senior management at the MFA, serving as a voting member of various senior management committees, representing the organization in leadership and marketing settings, and maintaining various stakeholder relationships.

The CSO supervises a team of four employees, three of whom are direct reports: the Manager, Client Services, the Credit and Economic Analyst, and the Credit and Compliance Officer.

What we offer:

• Competitive wages
• Defined benefit pension plan
• Comprehensive benefits plan
• Generous vacation allowance
• Professional development and educational opportunities
• Work-from-home Mondays and Fridays
• Bus pass or parking options

The Chief Services Officer’s main responsibilities include:

1. Leading the management of all aspects of existing business lines and developing new products and services
2. Leading the overall customer service function
3. Leading the financial/investment education delivery function
4. Ensuring we are meeting our contractual, legal, and legislative obligations
5. Maintaining and developing various senior client and stakeholder relationships

Required attributes, skills & and experience:

• Demonstrated leadership and management experience
• Minimum of 10 years of senior-level experience in financial services, finance, economics, and/or portfolio management, with a track record of increasing responsibility
• Excellent communication and interpersonal skills, with the desire to work collaboratively
• Bachelor’s degree preferably in finance, commerce, economics, or law
• Graduate or post-graduate degree in a related field (i.e. MBA) or professional designation (i.e. CFA or CPA) are valuable
• Experience in or knowledge of the BC local government system is valuable
• Experience in board governance is valuable 

Additional Information:

• This is a full-time, on-site position that operates on a Monday-Friday schedule. MFA provides employees with the opportunity to work from home on Mondays and Fridays.

Application Instructions:

To review the full job description, visit our website: https://mfa.bc.ca/about-us/careers

If the Chief Services Officer role sounds like a position you are interested in, we want to hear from you! 

Please email your cover letter and resume to HR@mfa.bc.ca with the subject: “CSO Application” and your full name, by September 20, 2023.

This position will remain open until 5PM Pacific Time on Wednesday, September 20, 2023.