MV Transportation Looking for CAN: Reservationist – Barrie at Barrie, Ontario, Canada Full Time

About MVT:

MVT Canadian Bus, Inc. proudly operates the Barrie Transit conventional, specialized and on-demand transit service for the City of Barrie from a $22M state of the art facility as part of a 20-year operating contract which commenced in 2015. We are committed to being a company that makes a difference in people’s lives by inspring our employees, treating our customers s part of the famiy, and making our communities even better places to live.

Position Summary:

Our Barrie Transit team is seeking a Full-Time Contract Reservationist. The Reservationist will be responsible for the accurate booking of specialized transit service trips. The Reservationist also makes scheduling adjustments where necessary to maximize on-time performance, minimize customer wait times for on-call or will-call services, minimizing service disruptions as a result of vehicle/operator availability and/or emergency situations.

Responsibilities

Key Responsibilities & Accountabilities:

The following is not intended to be a comprehensive list of the essential functions of the Reservationist position, but rather a general description of some of the requirements necessary to carry out the duties and responsibilities of this position. The Reservationist must be able to perform the following tasks, among others:

• Answers passenger calls in a prompt and professional manner while ensuring minimal hold times
• Records necessary trip information and performs initial trip assignment using transit scheduling software
• Negotiates trip times where necessary or appropriate and performs system trip edit as required
• Processes and communicates passenger cancellations or schedule changes in a timely manner to transit operators
• Reschedules trips when necessary in the event of operator or vehicle shortages, vehicle malfunction, traffic, or
• emergency situations and in consideration of project work scheduling policies
• Assigns will-call and same day trips to available and appropriate vehicles in order to ensure on-time performance, minimize wait and ride times and to maintain system productivity
• Provides assistance to passengers in using the service as well as when inquiring about individual trip status
• Provides system information for current and new passengers as well as for potential passengers on accessing the transportation service
• Maintains up to date passenger records in system, making necessary changes in status, client contact information, fare/rider type or other important field entries
• Assigns work, vehicles and onboard equipment to operators and maintain check-out logs
• Assigns stand-by or extra board operators in the event of operator absences, increased service volumes or in
• order to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations
• Reviews pre-trip inspections and reassign vehicles as necessary for safety defects and out of service conditions
• Assigns vehicles giving consideration to preventive maintenance schedules and capacity needs
• Secures all equipment issued to operators at pull out upon check-in
• Maintains two-way communication with operators, providing information on customers, cancellations, and directional assistance where necessary
• Monitors operators and trip status, making adjustments and reassignments as necessary to ensure on time performance
• Reconciles trip manifests and fares collected by operators upon check-in
• Reviews post-trip inspections and communicate potential problems to maintenance staff
• Collects any lost and found articles and catalog, attempt to contact appropriate passengers where possible
• Communicates effectively with operations staff regarding scheduling or passenger issues
• Prepares, verifies, and reviews staff schedules and work records for payroll purposes
• Maintains attendance log for operators and other appropriate staff
• Documents accurately and appropriately daily events related to service
• Maintains scheduling and performance data in the event of real-time operations
• Maintains accurate records and monthly reports and corresponding filing systems
• Respects and maintains the confidentiality of all employee records, business records, client and customer information, data and other information not otherwise available to the public or to employees-at-large.
• Supports other departments (e.g. Maintenance, Operations, Human Resources, Health & Safety) with various duties including special projects and providing back-up when required
• Maintains a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees
• Demonstrates consistent attendance and punctuality in compliance with the company attendance policy
• All other duties as assigned

Working Conditions:

The Reservationist works primarily in an office environment. The Reservationist may be called upon after hours from time-to-time by office employees or managers, in an emergency, or other reasons as required. The job requires the following physical activities: sitting, standing, walking, pushing, pulling, loading and unloading, typing, filing, answering phones.

Qualifications

Qualifications:

• High School Diploma or equivalent
• Experience working with persons with disabilities and/or senior citizen groups
• Previous customer service, dispatching, data entry and/or clerical experience preferred
• Experience with Trapeze (PASS) or similar transit scheduling software preferred
• Experience handling multiple tasks accurately and effectively in a fast-paced environment
• Be able to pass and maintain a clear Criminal Background Check

Knowledge, Skills, & Abilities:

• Ability to provide excellent customer service and communicate effectively with passengers, passenger representatives, agency staff in a professional manner
• Knowledge of the transit service area and system parameters, client and service operating requirements
• Working knowledge of Trapeze (PASS) or similar transit scheduling software and the skills to resolve situational challenges
• Proficient in Microsoft Office software including spreadsheet, word-processing applications, etc.
• Ability to use multi-line phone system and handle multiple tasks concurrently, accurately and effectively
• Ability to work a variety of different shift and flexible hours including days, evenings and weekends
• Ability to work independently and objectively, plan ahead and schedule work
• Ability to remain calm and manage emergency situations and ensure the safety of all customers and employees
• Ability to develop and maintain a good working relationship with other staff
• Strong written and verbal communication skills
• Demonstrated ability to manage with a “Safety First” attitude

Benefits of Working for MVT:

• Challenging and rewarding work environment
• Ability to work independently in a state-of-the-art facility
• Opportunity to work close to home and minimize commute
• Room for growth/advancement
• Employee discounts

How to Apply: Interested applicants please apply online: careers.mvtransit.com. Note: Due to the high volume of applications received, MVT will only contact those applicants who have been shortlisted.

MVT is committed to equity in employment. Our goal is a diverse, inclusive workforce. We strongly encourage applications from all qualified applicants. Accommodation is available for applicants, including those with disabilities, throughout the recruitment process. Please contact Human Resources at 705-792-5033 or BarrieHR@mvtcanada.com.