We’re creating an active and engaging learning environment for all students, and are excited about what’s next. Come grow your career with us!
About The Opportunity
Reporting to our Director of Customer Success, you will play an integral part in building and fostering our existing partner relationships, expanding our accounts, motivating an amazing team of Customer Success Specialists, and delighting our partners.
As our Manager of Customer Success & Strategy, you will work with district leads to put a meaningful implementation plan in place for the school year, collect product feedback and suggestions, identify upsell/revenue growth opportunities, and drive long-term retention. You will also lead and manage a small Customer Success team, ensuring that the team is working meaningfully towards achieving department and company goals and objectives.
If you are a goal-driven and dynamic individual interested in providing solutions to improve student success and future readiness for all learners, you have a background in customer success, and are excited to lead an amazing team, then this role could be a perfect fit for you!
What you will do:
What an ideal candidate will have:
Bonus points for:
Our Team
Our team is full of talented and purpose-driven people who are dedicated to making an impact in the education technology industry. We are incredibly proud of the work we do. Our core values are: we take ownership, we make each other better, we invest in constant improvement, we embrace the adventure, we prioritize communication, and we want to be here!
Benefits & Perks
Hybrid Work Environment
We will work with each employee to ensure they receive the required equipment needed to work comfortably and productively from home – they will just need a stable internet connection.
Please note that while our team works remotely majority of the time, local employees are expected to work in our office (located in Downtown Toronto) at least once a month for our recurring in-office days:
Our Hiring Process
Every new hire will have a huge impact on our organization, so we take both the hiring process and the candidate experience seriously – we know that an interview goes both ways! We will keep an open line of communication throughout the process and ensure there is time at the end of all interviews for candidates to ask any questions.
Our hiring process will generally follow this format, but may vary depending on the role:
Please note that all interviews are being conducted virtually at this time via Zoom.
At myBlueprint, we are committed to building and fostering a workplace where our employees feel included, valued, and heard. We aim to have a barrier-free recruitment and selection process and will work with applicants requesting accommodation at any stage. We embrace the diverse perspectives and experiences from all backgrounds and encourage interested candidates to apply, regardless of race, gender, age, sexual orientation, marital status, citizenship, disability, national origin, or any other protected status. If your experience does not 100% match the job description, or if you are unsure about whether or not you qualify, we still encourage you to apply – there are many pathways to a successful career, and we would like to hear about yours!
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