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Overview:
We have an exciting opportunity for an Intake Coordinator to join our team. We are a private clinic that specializes in complex medical cases offering a multi-disciplinary approach to healthcare for our patients. We have two locations in the GTA (Scarborough and Etobicoke) and this role is based at our main location in Scarborough.
Our Intake Coordinator will be responsible for receiving referrals directly from our referrals sources, collecting and inputting all required information to our file management system, identifying and recommending the appropriate expert for each referral; coordinating treatment dates with the expert(s) office; communicating and confirming treatment dates, times and locations; calling examinees to confirm treatments and attendance; and, facilitating any other requirements.
Position Summary:
The role involves strong written and oral communication skills, the ability to prioritize tasks in a fast-moving environment where referrals are time sensitive, high level of organizational skills and a very keen attention to detail.
Responsibilities:
- Collect relevant intake information from referral sources
- Monitor and keep files up-to-date
- Liaison with justice partners and community agencies/private practitioners
- Complete intake screening, referral forms and other documentation
- Enter data into the electronic database and do statistical reporting
- Participate in agency functions, as required
- Collaborate with agency staff and community referral sources
- Develop, implement, and evaluate counseling procedures and policies
- Provide written documentation on participants (internal and external)
- Collect appropriate client statistics
- Maintain intake calendar for all counseling and program staff
- Act as a resource to those in the community on dementia related resources
Qualifications:
- Post-secondary education in administration
- A minimum of two years experience in patient intake or medical office administration
- Strong customer service skills
- Working knowledge of office management and filing systems
- Strong attention to detail, time management and organizational skills
