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Primary Locations: L’Assomption, Quebec
Attendance: Remote
Employee Status: Regular
Schedule: Full-time
Attendance: Remote
Employee Status: Regular
Schedule: Full-time
A career in customer service at National Bank means having the opportunity to grow and advance in an inclusive and stimulating environment. Come join one of our teams of call centre agents who work from home full time to meet our clients’ needs.
Your work from home
While at home, answer calls from clients and be attuned to their needs
Offer customized solutions to their requests
Help clients use our banking applications
Advise and offer transaction or credit solutions
Refer clients to your colleagues for specialized needs
Support colleagues and share knowledge with them
Your work schedule
You’ll be informed of your work schedule 3 weeks in advance. The centre is open Monday to Sunday from 6:00 AM to midnight, we answer to our clients accross Canada. Several work schedules are possible and will vary depending on the availability of team members.
Your training and career development
You’ll start with a 7-week online training program. The training program is centred around on-the-job learning on the phone and is supported by a remote trainer-coach.
We encourage our employees’ development and offer numerous career opportunities including a career development plan with our internal career counsellors, ongoing coaching and the possibility of paid external training such as French courses.
Your team
Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. Continuous sharing of knowledge among colleagues is an integral part of our practices. To build stronger relationships with your team, you will attend meetings once or twice a year in downtown Montreal. Your travel expenses will be reimbursed by the Bank.
Required skills
High school diploma
Customer service experience
Strong spoken and written French
Preferred skills
Promote the values of partnership, empowerment and agility
Eagerness to develop your skills
Strong spoken and written English
Your benefits
Upon hiring, you’ll be eligible for a wide range of benefits. In addition to competitive compensation which starts at $21/hour, we offer attractive and flexible benefits for you and your family:
Two pay raises during the first year to bring your salary up to 23$/hour
Evening and weekend premiums may apply
Annual bonus program
Repayment of your studies
Health and wellness program, including many benefits
Flexible group insurance
Defined benefit pension plan
Employee Share Ownership Plan
Employee and Family Assistance Program
Preferential banking services
Community involvement program
Telemedecine and virtual sleep clinic
Other benefits include a health and wellness program, flexible group insurance, benefit pension plan, stock purchase plan, employee and family assistance program, community involvement program and telemedicine.
We’re putting people first :
We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples’ lives.
Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.
We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.
We welcome all candidates! What can you bring to our team?
Ready to live your ambitions?
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