Neo Financial Looking for Customer Experience Specialist at Winnipeg, MB Full Time

Overview:
At Neo, we’re reimagining everyday financial services from the ground up and shaping the financial future for millions of people in Canada. We’re a tech company consistently pushing for the next best thing, which provides many opportunities to grow and learn personally and professionally. Ready to materialize your passion into a connected purpose? Come join a high-speed startup in a community of high-achieving dreamers and doers, set on innovating the best solutions.

Customer Experience at Neo

“Working in Customer Experience at Neo has allowed me to grow at 4 times the pace that I would have working for any other organization. Neo is the perfect spot to build your career!”

• Adam, Marketing Associate (previous Customer Experience Specialist)

As an important gateway to Neo Financial, our Customer Experience Specialists gain exposure to all areas of the business including our products, our partners and, most importantly, our customers. Our Experience team is a group of high performers with a passion for creating and delivering exceptional experiences to Neo’s growing customer base. The team is filled with resourceful problem solvers who have a passion for creating a unique in-class experience at Neo every single day. Our Experience team has a phenomenal training program and in your first few weeks, you’ll be learning about our customers, products and the financial industry. If you’re someone who loves a dynamic, fast-paced environment and thrives in change, you’ll fit right in with us!

What you’ll be doing::
Act as our customers’ first point of contact; solving problems and answering questions in a timely, professional, and friendly manner

Engage our customers across a variety of channels including chat, email, phone and text to meet our customers needs the way they want to be communicated with

Assist customers who need help in understanding the functionality and services available through the Neo App

Be a champion and the voice of our customers by sharing feedback internally to drive continuous improvement to our customer experience and products

Provide long term solutions and support to our customers by escalating bugs and product issues

Learn, build and actively maintain a high level of expertise related to Neo’s products and use that knowledge daily to effectively resolve customer issues

Who we’re looking for::
You care about people, and are the first person to offer a hand to help

You are energetic, resourceful, and able to react quickly and professionally in all situations

You go the extra mile to assist customers, offering them the kind of help you would want to receive

You are financially literate (or have a desire to be), and can simplify complex topics in a way people can easily understand

You’re passionate about continuous improvement and love bringing forward new ideas

What will help you succeed::
2+ years experience in a customer facing role

Experience in financial services or with financial products is an asset

Exceptional written and verbal communication skills with an acute attention to detail

You relate well to people from all backgrounds and foster a teamwork approach

You’re organized and capable of prioritizing tasks in a dynamic work environment

You demonstrate the ability to handle customer issues resourcefully and with compassion, polished communication and empathy

Customer Experience Career Growth @ Neo

Our Customer Experience Specialists have plenty of opportunities to grow and develop their careers at Neo! We believe in promoting from within and, as a strong performer with the right attitude, you’ll have the opportunity to grow and develop your career. Whether you’re a new grad with little experience or someone who is just looking for a change, the Customer Experience Specialist role is truly an important entry point into Neo.

About applying with us::
At Neo, you’ll be working with industry-leading technology that changes the way we live and realize a better financial future. It’s a serious deal, but that doesn’t mean we don’t know a thing or two about having fun. Our entrepreneurial environment gets our adrenaline pumping and beats the regular 9-5 job. We’re in it together, always. Gain hands-on experience and be part of the future.

Neo Financial is an equal opportunity employer. We are excited to meet with and hire the top talent out there. We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted. Successful candidates for this position will be required to undergo a security screening, including a criminal records check and may require a credit check.