New Creations – Vancouver Island Looking for Area Manager/Technician – Surface Restoration at Victoria, BC Full Time

New Creations is seeking a Technician/Area Manager to join our growing team of professionals on Vancouver Island. As a Technician/Area Manager, you’ll be responsible for both performing hands-on restoration work and grow the business while ensuring that all work meets our quality standards and is completed within budget.

In your role as a Restoration Technician, you’ll be diagnosing and restoring surfaces previously thought of as unrepairable. You’ll use your specialized techniques to deliver exceptional results for our clients.

As an Area Manager, you’ll also be responsible for managing the day-to-day operations of our Victoria location. This includes overseeing scheduling, budgeting, and staffing for the area. You’ll ensure that our clients receive the highest level of customer service and satisfaction by working collaboratively with your team to provide exceptional service at every step of the restoration process.

Overall, you’ll play a key role in ensuring that our Victoria location delivers exceptional restoration services and maintains our reputation as leaders in the restoration industry.

FAQ

What does a Surface Technician do?

A New Creations Technician repairs various surfaces throughout the service area. These surfaces range from fabric and vinyl to stone and wood and others. Some of the items we work on include floors, furniture, countertops, cabinets, automotive trim panels and seats, wall panels, etc.

What are the duties and responsibilities?

Duties and responsibilities include updating the schedule and monitoring requests on the service platform, attending to scheduled repair requests, and interacting with customers throughout the course of the repair process. Technicians are provided a service vehicle and are responsible for basic maintenance of the vehicle as well as stocking provided tools and supplies as needed. Maintaining a reliable phone plan that allows for good communication is also a requirement.

What makes a good Technician?

A good technician is someone who is eager to learn and apply new hands-on and customer service skills. A basic understanding of mobile technology is helpful to ensure good communication with the team, as technicians will often be working alone. Someone with a high ethical and moral standard will fit in well with the team as we are often relied upon by important clients to be trustworthy and respectful while working in high-level outcome scenarios.

Who does a Technician work with?

A technician will work closely with an administrative assistant for scheduling and logistical purposes, as well as other technicians for certain projects. During the initial 3-month training program, the technician will work closely with ownership and management to develop skills and engage directly in the repair process to ensure future success. Technicians work closely with customers and occasionally 3rd party clients depending the requirements of different customer requests.

Key Responsibilities:

• Diagnosing, repairing, and refinishing surfaces previously thought of as unrepairable
• Working in a team environment to provide clients with the highest level of customer service and satisfaction
• Ensuring that all restoration work is completed to a high standard and meets quality standards
• Managing the day-to-day operations of the Victoria location, including scheduling, budgeting, and staffing
• Collaborating with the team to provide exceptional service at every step of the restoration process
• Playing a key role in maintaining the company’s reputation as leaders in the restoration industry

Requirements

• High school diploma.
• Class 5 BC driver’s license with abstract.
• WHMIS training (provided).
• Familiarity with color matching and finishing techniques.
• Experience in related fields such as furniture repair, autobody, finishing, automotive detailing, upholstery, and related areas is an asset.

Soft Skills:

• Problem-solving skills.
• Adaptability to new techniques and repairs.
• Able to work independently.
• Effective communication skills.

Benefits

At New Creations, we offer a competitive compensation package, including a base salary, performance-based accelerated cash bonus structure, company vehicle and tools, and on-the-job training provided. You’ll have the opportunity to specialize in multiple areas of expertise and will be eligible for equity/profit sharing.

We’re looking for a motivated individual who is passionate about repairing and restoring various surfaces, has excellent problem-solving skills, and a strong work ethic. If you’re interested in joining our team of professionals, apply now to be part of a company that takes pride in our specialized restoration techniques and exceptional customer service.