Niagara Falls Golf Club Looking for Pro Shop Attendant at Niagara Falls, ON Full Time

RESPONSIBILITIES

– Provides excellent customer service, ensuring friendly and efficient service, recognizing regular customers and Members

– Operation of the POS machine and accepting all forms of payment

– Properly checks in golfers, ensuring rounds are appropriately recorded and all rentals, other services and products are appropriately taken care of

– Ensures Pro Shop and golf services are set up and ready for guest use (eg. Carts, rental equipment)

– Supports the set up and organization of the golf services aspects of tournaments, leagues and special events

– Deals effectively with customer concerns, identifying opportunities to recover customer satisfaction and loyalty, escalating issues to the on-duty supervisor where resolution can not be achieved

– Understands golf course etiquette and use of golf course equipment and is able to diplomatically deal with customers who need to be educated or asked to leave the premises

-Identifies opportunities to provide suggestions to customers and suggest sales items, features and promote upcoming events;

– Collaborates with other staff members to ensure excellent overall service levels

– Ensures accurate entering of orders, sales, discounts, and proper cash management

– Ensures the cleanliness of the Pro Shop, and public areas, ensuring all appropriate health and safety regulations are met

– Ensures proper opening and closing procedures are completed, including responsibility for ensuring proper opening and lock up of the facility

– Follows inventory management and controls policies, including point of sale (POS) accuracy, proper rotation of products, completing accurate physical inventory counts, and demonstrating proper care, control and handling of golf club assets and inventory

– Answers general questions about overall golf club operations, where unable to answer questions, directs customer to appropriate contact

– Follows all golf course rules, regulations and policies, directing questions to the supervisor for clarity, as required

– Makes customers aware of applicable golf course rules, regulations and policies in a professional and diplomatic manner, escalating to the on-duty supervisor where there is continued contravention of rules, regulations and policies

– Other duties as assigned

Job Types: Full-time, Part-time, Seasonal

Benefits:

• Discounted or free food
• On-site parking
• Store discount

Schedule:

• Day shift
• Every Weekend
• Monday to Friday
• Weekend availability

Education:

• Secondary School (required)

Experience:

• Customer service: 1 year (preferred)