About NMB Solutions
NMB Solutions is a Microsoft Dynamics 365 Partner. Founded in 1998, NMB specializes in high volume parcel shipping, transportation management and shipping compliance solutions integration for Microsoft Dynamics AX and D365 Finance and Operations. We are experiencing unprecedented growth and are looking for dynamic, engaged individuals to aid us in our goal of becoming the global leader in shipping integration for Microsoft Dynamics 365.
While we are based in Ottawa, our customer base is global. We are completely remotely based, and we are looked for team members who can work independently from a home office environment. You need to be self-motivated and self-disciplined, with the ability to work to deadlines instead of a time clock.
NMB Solutions believes strongly in work-life balance. The team have their specific responsibilities, but we all work to support each other when the need arises. We are extremely customer focused, striving to exceed our customer’s expectations with each implementation and with our ongoing support. We offer a competitive work and benefits package.
If you live in Canada and are a Canadian citizen or permanent resident; have access to high-speed Internet; would like the opportunity to work from home; enjoy having flexibility in your work hours; and want to be part of a rapidly growing company with strong values; please check out the job description below.
Customer Support/Implementation Specialist
NMB Solutions is looking for a Customer Support/Implementation Specialist.
Reporting to the Director of Technical Services, the Customer Support/Implementation Specialist has two very key roles within the organization. As a Customer Support Specialist, they will be responsible for the company’s customer support which includes being a level 1 responder to incoming service requests from NMB Solutions clients. This will involve receiving and acknowledging incoming requests, diagnosing, and resolving these tickets in a timely manner. When required they will be responsible for escalating service request to level 2 responder to ensure nothing is left unresolved. As an Implementation Specialist, they will be responsible for assisting with the installation and configuration of software and participating as a team member of the implementation projects. This position requires an individual who is a self-starting problem solver, who is self motivated and takes initiative to drive success.
Required skills / Experience
Job Duties/Responsibilities
Assets
Preferred Qualifications
We thank all applicants for their interest in NMB Solutions. Unfortunately, due to the number of applications we receive, only those selected for interview will be contacted. However, all applications will be considered for future opportunities.
Job Type: Full-time, work from home
Salary: $48,000-60,000 /year (based on experience)
Remote work incentive benefit: $5,000/year (added to base salary)
Location
Canada, Work from home
Job Types: Full-time, Permanent
Salary: $48,000.00-$65,000.00 per year
Benefits:
Schedule:
Work Location: Remote
Application deadline: 2023-02-03
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