At NRG, we’re bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com . Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.
Job Summary:
The Sr Operations Analyst will assist on the gathering, reporting, analysis, and explanation of all performance and customer payment data. This individual will complete analysis and recommendations on business initiatives, process, policy and technology as related to the achievement of service levels to meet or exceed financial and customer satisfaction objectives.
Essential Duties/Responsibilities:
Expertise on the data analysis for DE to proactively identify business gaps and/or opportunities, facilitate change and resolve issues.
Gathers data/information from multiple sources, completes analysis, and recommends new initiatives or amendments to current operating methods with a focus on ‘best in class’ operational processes
Ability to review ECC and FICA data daily within SAP and identify billing and remittance anomalies and recommend and track remediation
Ability to review ECC and FICA data within SAP and make assessments and recommendations for long term billing and customer care improvement initiatives
Ability to identify control gaps and be able to recommend and implement processes to fill the gap
Define/write business requirements for changes
Ability to take ownership of requirements and ensure delivery from a 3rd party vendor
Ability to assess Functional Specification Documents for completeness and how it impacts end customer/business user
Ability to analyze User Acceptance Testing results to determine production readiness from a business perspective
Develop business case and L&G (Loss and Gain) analysis for all recommendations and initiatives
Interact with cross-functional groups including Sales, Marketing, Finance and Regulatory, to ensure smooth and timely execution of business projects.
Working Conditions:
Hybrid: Open office environment + working from home
Some overtime required as special projects arise.
Minimal Travel
Minimum Requirements:
Undergraduate degree in business (B Comm, BA etc.), IT or Statistics OR related technical and industry experience
Demonstrated advance technical skills with Microsoft Access, Excel, PowerPoint, Power BI
3-4 years experience with SAP R/3 – ECC andFI/CO
Relevant experience with Oracle, SQL (TOAD, SQL Developer, Golden, etc.) and ability to develop Macro or VBA is an asset.
Preferred Qualifications:
Knowledge of Alberta Utilities Commission rules for tariff bill code, system settlement codes for electricity and natural gas (AUC Rules 4/21/28).
Business Analyst Certification is a plus
.
Additional Knowledge, Skills and Abilities:
Effective communication skills and experience interacting with senior leaders
Independently manage multiple tasks, projects and ability to prioritize
Ability to self-review work and adapt to change / Strong analytical and organization skills
Have a curiosity about data, how it is derived and how it can be useful to the organization
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NRG Energy is committed to providing broad access to employment opportunities so that diverse job seekers can apply to positions, and to ensuring our workforce represents the diverse communities we serve. We abide by human rights legislation and accommodate applicants and employees in accordance with applicable law.
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