Join us as we change healthcare for the better.
OceanMD, a WELL Health Company, is the leading provider of EMR-integrated Patient Engagement and eReferral tools in Canada, playing a critical role in millions of patient visits and thousands of referrals every week. Our digital healthcare solutions empower patients and physicians to overcome the barriers preventing the timely delivery of healthcare services. By replacing paper forms with digital tools we give patients and providers secure ways to connect, share health information, and update patient records. Our tools:
Who we need
Reporting to the Vice President, Client Relations, our team is looking for a new Sr. Customer Success Associate, HealthTech who is passionate about improving Canada’s healthcare with digital tools that engage both patients and providers. You will guide key clients from the moment they sign up, until they are happily using our tools to improve patient care in their clinic. You will collaborate across teams to ensure that new clients start with all the support, tools, and training they need to get the most out of our products. This is a critical customer-facing role that requires someone with empathy, patience, and excellent organizational skills.
Who you are
Whether you have a Masters in Healthcare or within the Informatics field or you have more direct experience with clinical workflows, you are passionate about the opportunity to improve the healthcare industry. You are looking for that rare opportunity that combines digital or e-health, bridges the private and public sectors, and impacts the clinical and patient care level. You are a solutions-oriented, analytical, and creative team player who can build and manage client relationships.
What’s in it for you
An in-demand technology. You want an opportunity to provide clinics, practices, and institutions, a new technology that will empower patients and make the work of practitioners and administrators run smoothly and efficiently. You want to be the guiding voice enabling our customers to truly engage with our solution.
Immediate professional and emotional satisfaction. You will immerse yourself in learning about what we do, gaining an understanding of the impact we make on the lives of Canadians – established and new, young and old – as we bring an empowering service to them. Our clients have patients facing physical, mental, communication, and geographical barriers – the platform features you offer will quite literally be the difference between access to care and being left behind.
Exposure. It’s a chance to work with key accounts growing patient engagement through digital health solutions. You will expand your network as you connect with executive directors at leading clinics in the province.
How you will make an impact
What you bring
What you can expect from our interview process:
Our culture, our team
We’re a scaling company, expanding rapidly across the country. We are incredibly passionate about our ability to make a difference in the lives of Canadians through our technology and we firmly believe that we can do our best work with realistic deadlines and transparent communication about where we are and what’s next for us as an organization. We understand the time it takes to revolutionize a paper-based industry and develop and release high-quality resilient, compliant, and responsive technology that is easy to use so we ensure that pace is factored into our projects and deliverables across the organization.
Our focus is your growth and professional satisfaction, resulting in clear opportunities to help us scale and be better through your ideas, and the chance to be part of projects, and try new things. We are dedicated to our team, and we strongly believe that family comes first. To that end, we strive to find opportunities to support balance in the workplace and between work and home. As part of this, we have flexible hours, regular opportunities for social get-togethers, and meeting-free Friday afternoons.
Everyone here is deeply committed to what we can do – and the potential we have to do more. As a result, we provide an opportunity for Cognisant Causes, our name for passion projects in healthcare where no funding is available and a little technical expertise and time is needed to make a big difference. It’s a way to give back and to add further meaning to what you do here.
A note on values
We value ethical behaviour above all else. We care about each other and we respect each other as professionals and people. We treat our customers with respect and keep our word, even if it hurts. We own our mistakes. We strive for honesty and integrity every day in every situation. We look for people who share these values.
We are transforming patient care across the country and we’ve only just begun. Join us
We are always on the lookout for ethically driven, intelligent, and compassionate professionals who want to be part of an energetic culture and company, people who are interested in contributing their talents in a challenging, interdisciplinary environment. If you feel you meet 70% of the qualifications we are looking for and are determined to make a difference, we encourage you to apply. We promise to consider your application fully.
Express your interest here, explore what we do here, or follow us on LinkedIn to stay connected.
We strive to build a diverse team and encourage applications from traditionally underrepresented groups. If we can make this easier through accommodation in the recruitment process, please let us know.
#LI-Hybrid
Job Description Êtes-vous prêt à rejoindre une équipe de personnes averties dans une entreprise de haute technologie spécialisée dans la...
Apply For This JobAt the 401 Group of Companies, we want to focus on not who you are, but who you CAN be!...
Apply For This JobDate Posted: January 31st, 2023 Position Title: Assistant, Human Resources Location: New Westminster YMCA (620 Royal Avenue, New Westminster) Terms:...
Apply For This JobVous aimez apporter votre expertise aux bénéfices d’une équipe, proposer des solutions et participer au changement? Nous avons cette opportunité...
Apply For This JobDESCRIPTION DU CABINET Notre firme de comptables professionnels agréés est établie depuis plus de 34 ans. Un service personnalisé et...
Apply For This JobOur bottom line is different. There’s something special about working at ATB, and it’s been recognized on every top employer...
Apply For This Job