Office of the Auditor General of Canada Looking for Manager, IT (Infrastructure and Cloud Services) at Ottawa, ON Full Time

At the Office of the Auditor General of Canada (OAG), we serve Canadians with the intention of supporting their trust in our public institutions and continued excellence of our public service, one audit at a time.
Do you want challenging and meaningful work in an inclusive environment where professional development meets work-life balance? Welcome home! The OAG is the place you’ve been looking for.

In 2020, we were recognized as one of the top employers in the National Capital Region. What this means for you:

• a workplace where we strive to remove barriers related to the hiring process and accessibility, where we celebrate the diverse backgrounds and talents of our employees through open and inclusive dialogue
• recognition of your personal needs, both during and after work hours—for example, by offering
  • 100% teleworking for most of our positions during 2022
  • Tuesday afternoons without meetings for all employees
  • flexibility in regular working hours (for example, compressed daily working hours to allow for an extra day off every 2 weeks)
  • virtual wellness events with guest speakers and musical performances
  • a development fund to support you if you wish to pursue academic studies and professional certifications (for example, MBA, M.Sc., PMP, Agile, CompTIA A+, and ITIL)
  • reimbursement of annual dues from recognized professional bodies for designations such as CPA, CIA, CRM, and CHRP or CHRL, and of Canadian Bar Association fees
  • paid time off for medical appointments, paid family leave, and paid personal leave (in addition to paid sick leave and paid vacation leave)
• your peace of mind provided by our comprehensive benefits package, including
  • public service pension, health, and dental plans
  • disability benefits
  • life insurance
  • a confidential employee assistance program

The OAG employs approximately 700 people at its head office in Ottawa and regional offices in Vancouver, Edmonton, Montréal, and Halifax. These dedicated employees are brought together to transform Canada’s future and to serve Canada through leadership and partnerships. Specifically, we conduct independent audits and studies that provide objective information, advice, and assurance to Parliament, territorial legislatures, boards of Crown corporations, government, and Canadians.

About this job

As the Manager, Information Technology (Infrastructure and Cloud Services), you will be reporting to the Director, IT Infrastructure and Operations and your duties will include, but will not be limited to:

• Develops long and short-term work unit plans for management approval, including schedules of work, project listings and resource requirements to meet service level objectives and forecasted completion dates.
• Manages the development, implementation, evaluation and evolution of all processes, standards, tools, technical and other documentation to perform the work.
• Manages IT projects/initiatives which impact internal processes across the OAG and/or with OAG audit entities, in accordance with project management and system development frameworks. Establishes teams, provides senior advice, chairs meetings, and ensures projects are delivered within scope, quality, service level objectives, time and cost requirements.
• Manages relationships with clients. Provides authoritative technical advice to them on the manner in which IT solutions could assist in the achievement of their policy or program objectives. Negotiates and manages service level objectives, and manages/provides ongoing advice on complex issues throughout the project.
• Manages relationships with vendors and professional service contractors. Negotiates and manages service level agreements or contracts, and provides authoritative advice on issues.
• Continuously develops and maintains knowledge of trends and developments in areas specific to the work, as well as OAG’s strategic directions and initiatives that may impact existing systems, current and future projects.
• Manages the operations of the work unit. Provides technical guidance and direction. Assigns work, schedules, target dates and milestones. Evaluates performance, recommends training; and provides counselling on career paths and career advancement. Manages work unit and project budgets including contract management.

Who can apply?

Employees of the OAG, employees of the federal public service, and persons residing in Canada who are legally entitled to work and Canadian citizens.

You must submit a 2-page-maximum curriculum vitae and a 3-page-maximum Manager Infrastructure and Cloud Services – Qualification Matrix using the template provided. Please prepare your documents in one of the following formats: Microsoft Word, Rich Text Format (RTF), or PDF.

Your application must be submitted online using our applicant tracking system.

Closing date: 24 February 2023 at 11:59 pm Eastern Time (ET).

Job Requirements

Essential qualifications

Education

Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Experience

• Experience* in planning, managing, delivering, or implementing (complex) IT Infrastructure and Cloud projects/products/services initiatives involving multiple internal and external partners.
• Experience* in managing various service levels, including incident and problem management, operational activities management, change management, and compliance management.
• Experience* in working with clients to clarify and document business needs.
• Experience* in leading teams and performing a full range of human resources functions including planning, coaching, guiding, and coordinating.
• Experience* in providing strategic and tactical Enterprise Architecture recommendations on IT Infrastructure and Cloud Services issues to an Enterprise Architecture Board and/or **senior management.

• Experience is defined as recent and significant experience that is the depth and breadth of experience associated with the performance, for at least 24 months of duties, consecutive or not, within the past 5 years.

** Senior management is defined as director level and above, or equivalent.

Asset qualifications

• Experience* in leading a team in providing IT infrastructure and Cloud support services.
• Experience* in planning or estimating work effort and timelines for business analysis activities in a project management environment.
• Experience* in financial management such as forecasting exercises and/or cost center budgeting and/or project costing and/or tracking burn rate of consulting resources and/or tracking employees time charged against project(s) and/or verifying financial system reports against allocated funding.
• Experience* in facilitating communications with and between technical and business line stakeholders.
• Experience* in developing strategic partnerships and establishing networks with multiple stakeholders, such as other sectors within the organization, departments or central agencies.
• Experience* in leading or participating in staffing processes for technical IM or IT staff.
• ITIL certification.

• Experience is defined as recent and significant experience that is the depth and breadth of experience associated with the performance, for at least 24 months of duties, consecutive or not, within the past 5 years.

Language requirements

Bilingual Imperative, BBB/BBB

Proficiency levels: A (beginner), B (intermediate), C (advanced)

A bilingual imperative appointment process means that a person must meet the language requirements at the time of appointment.

Information on language requirements

• Second language evaluation—Test of reading comprehension
• Second language evaluation—Test of written expression
• Second language evaluation—Oral language assessment

Before taking these official tests, we encourage you to try the Public Service Commission of Canada’s self-assessment tests for reading comprehension and written expression.

Click here for details about language requirements and proficiency levels for candidates.

Competency models for OAG employees

Throughout this selection process, you may be asked to demonstrate, using concrete examples, how you meet each of 8 key competencies for OAG employees, according to the position to be filled.

Please familiarize yourself with the OAG’s Custom Competency Profile by job level.

Organizational needs

The OAG is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We encourage candidates to complete the Employment Equity section on their applications if they are a member of any of the following designated employment-equity groups: Indigenous peoples, visible minorities, persons with disabilities, and women. In support of achieving a diverse workforce, selection may first consider candidates who meet the essential qualifications of the position and self-declare as a member of any of the designated employment‑equity groups.

Operational requirements

Be available and able to work overtime as needed.

Conditions of employment

Security Clearance: Secret

Click here for more details related to employee security screening when applying for a job within the federal public service.

Other information

The OAG is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Communications for this process will be sent by email, unless otherwise requested by the candidate. The applicant is responsible for ensuring that all contact information provided is accurate and updated as required.

The OAG reserves the right to retain a specific number of candidates who best meet the essential qualifications of the position.

Please note that the asset qualifications may be invoked at any time during the selection process, including at the screening stage.

The OAG is a separate employer of the federal public service in accordance with Schedule V of the Financial Administration Act.

Indeterminate employees at the same group and level, or equivalent, may be considered for deployment first.

OAG might first consider employees of the OAG; second, employees of the federal public service; third, persons residing in Canada who are legally entitled to work and Canadian citizen.

Candidates with foreign credentials must provide proof of Canadian equivalency at the time of application. Consult the Canadian Information Centre for International Credentials for further information, at www.cicic.ca/indexe.stm.

Relocation assistance will be determined in accordance with the OAG’s directives.

Specific details and dates related to the candidate assessment phase of the process will be provided only to candidates who will be further considered.

Contact information

If you have any questions regarding the application process or require assistance in applying, please contact the Staffing team at [email protected] before the closing date and time of the selection process.

We thank all those who apply. Only those selected for further consideration will be contacted.