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Position Information
Position Number
S01086
Position Title
Associate Director, Recruitment & Enrolment Management
Division/Portfolio
Office of the Registrar
Department/Program
Recruitment
Location
Kelowna
Other Flexible Work Options
Your Opportunity
Reporting to the Registrar, the Associate Director, Recruitment and Enrolment Management provides oversight and direction to all recruitment and conversion activities for Okanagan College. The Associate Director will lead the Recruitment Team to meet recruitment and enrolment targets for each region and program and is responsible for development and implementation of a robust and effective recruitment strategy.
Functions and Duties
1. Assess existing recruitment activities and goals to inform institutional understanding of future challenges and opportunities for domestic enrolment growth or decline.
2. Consult widely with internal and external partners on College presence as a post-secondary recruiter and what is needed to expand the College’s visibility and effectiveness in recruiting students.
3. In consultation with College Relations, the Strategic Enrolment Management (SEM) group and others, develop and maintain a three (3) year action plan to establish and achieve institutional goals and objectives for recruitment and conversion that align with the SEM Plan.
4. Support the Registrar in development and implementation of the SEM Plan for Okanagan College and advise the Registrar on any issues or changes needed with EducationPlannerBC or other OC registration systems.
5. Regularly review data, trends and demographics to anticipate shifts in potential student numbers in the Okanagan College region, province and country.
6. Develop and implement best practices in recruitment and conversion processes and procedures.
7. Direct and manage human resource requirements including hiring, training and supervision of Recruitment Officers (RO). Ensure the RO team is well versed in EducationPlannerBC as well as OC systems related to applying and registering for OC.
8. Set recruitment targets for each RO, monitor progress towards targets and support re-alignment of human resources to support under-performing areas as necessary.
9. Develop and empower leadership, creating a balance of collaboration and independence among team members to foster a positive work environment.
10. Work closely with Indigenous Transition Coordinators to ensure inclusion in recruitment activities balanced with respect for distinct approaches to recruitment in community.
11. Develop and submit the annual recruitment budget and approve budget expenditures up to pre-approved sub-delegated amounts for RO travel and events delivery. Approve event budget plans in advance to ensure reasonable equity of expenditures related to regions and programs and to manage overall expenses within budget parameters.
12. Work collaboratively to plan, administer, evaluate, and continuously improve overall services and operations through an equity, diversity, inclusion, and social justice lens to provide a positive recruitment experience and to meet changing needs of prospective students.
13. Follow best practice in research ethics to conduct annual surveys of student experience of the recruitment process.
14. Establish strong partnerships with the College Relations Team, Program Deans and Directors offices and Regional Deans’ offices to constantly update and align recruitment practices with institutional priorities and changes.
15. Establish an expert level of knowledge on use of the existing CRM (Customer Relationship Management) software to provide ongoing training and support to the Recruitment Officers.
16. Identify emerging technologies for recruitment and conversion management and work with the Information Technology Department to make budget recommendations.
17. Maintain awareness of emerging trends, practices, legislation, and regulatory requirements with regard to recruitment and admissions practices for BC post-secondary institutions.
18. Maintain up-to-date knowledge about obligations based in law and college policy including, but not limited to, accessibility for persons with disabilities, EDISJ, occupational health and safety regulations, incorporation of indigenous practices as appropriate.
19. Participate in College committees and project groups including Student Journey mapping, SEM and Orientation Committee to ensure student transitions into Okanagan College are facilitated in as seamless a manner as possible.
20. Participate in regional and national enrolment management professional organizations and professional development opportunities to stay current with trends and issues.
Education and Experience
The ideal candidate will have a Bachelor’s degree in Business Administration or another relevant field; a Graduate degree in higher education administration, student development, or project management; a minimum of five years’ progressive work experience in recruitment or enrolment management positions at a post-secondary institution, including front-line recruitment, plus 3 years leadership or supervisory experience; or an equivalent combination of education and experience.
Skills and Abilities
- Demonstrated expertise in strategic enrolment management practices, gained through a combination of specialized training and work experience.
- Able to work both independently and as part of a team with an aptitude for working in a collegial and collaborative environment.
- Demonstrated management, supervisory and team development skills.
- Proven project management skills with the ability to plan and think strategically.
- Knowledge of budgetary processes, including the development and administration of budgets.
- Ability to apply principles of logical thinking to define problems.
- Well-developed interpersonal, written and oral communication skills.
- Excellent organizational, administrative and problem-solving skills with superior attention to detail and accuracy.
- Must be flexible and able to manage high work volume and conflicting priorities in order to meet deadlines.
- Excellent research skills with ability to synthesize data and deliver findings and recommendations.
- Excellent computer skills with proficiency using a customer relationship management program, Microsoft Office, and complex databases, as well as the ability to generate and analyze reports.
- Highly developed level of integrity and discretion and able to maintain strict confidentiality and to handle sensitive issues with tact and diplomacy.
- Ability to communicate effectively and diplomatically with a variety of external agencies.
Preferred Qualifications
Desired Start Date
01/16/2023
Position End Date (if temporary)
Schedule
Annual Salary/Hourly Rate
Range from $86,619 to $115,492. Typical Hiring Range $103,943 to $115,492.
Appointment Type
Exempt – Continuing Full-time
Special Instructions to Applicants
Employee Group
Administration
