Ontario Medical Association Looking for Manager, Business & Market Development at Toronto, Ontario, Canada Full Time

Are you looking to join one of Greater Toronto’s Top 2024 Employers?

The Ontario Medical Association (OMA) advocates for and supports doctors, seeking to strengthen their leadership role in caring for patients. We continually seek to be the trusted voice in transforming Ontario’s health-care system by courageously pursuing best practices, new ideas, solutions, and opportunities to improve.

Job summary

This position is responsible for managing the coordination and integration of OMA products and services to enhance the member value from the OMA. You will leverage evidence and data to curate new and existing OMA products and services to various segments of our members. You will have a solid understanding of member needs and priorities, ensuring products and services are aligned to drivers of member value while seeking opportunities to raise awareness to enhance member uptake and experience. The manager will develop and monitor key data trends and metrics and drive opportunities in innovation and improvement.

How you will make a difference

• Leading coordination and integration of products and services to offer members a curated experience based on various segments
• Conducting market research and staying up-to-date with industry trends to inform product engagement strategies
• Leveraging existing and seek out new sources of data and evidence to inform how products and services are structured and delivered and ensure they remain up to date with industry-trends and member needs (e.g., direct member engagement, market research etc.)
• Leading member-centric research and evaluation framework for new products and services
• Employing use of metrics to continually monitor and assess awareness, engagement and satisfaction amongst members; promote continuous improvement opportunities based on metrics.
• Organizing, attending, and participating in stakeholder/cross-functional team meetings and provide regular updates as required
• Assisting teams to identify roles and develop work processes that improve efficiency and add value to members.
• Mentoring and developing a small team of direct reports.

Requirements that are important to us

• University degree in Health/Business Administration, Business Development or equivalent
• Six to nine years of relevant healthcare administration, performance measurement and business development experience
• Experience working in a member-based association an asset
• Strong data analytics experience
• Developing continuous improvement solutions
• PMP, and/or Lean six-sigma certification an asset
• Possess excellent verbal and written communication skills, leading group meetings and gathering feedback
• Ability to build and manage relationships with both internal and external stakeholders
• Demonstrated experience and skills with people leadership, including ability to lead a diverse team through change and manage expectations.
• Supports the organization’s commitment to respect equity, inclusion, diversity, and anti-racism.

The OMA has moved to a permanent hybrid work environment. As such, the individual in this position will be required to work a minimum number of days in our Toronto office.

What do we have to offer you?

• A work environment whose values are to berespectful, bold, responsive, and transparent in our work and our behaviours
• A fantastic opportunity to grow with the team and help shape the strategic direction of the OMA, its members and the health-care system
• An organization that is committed to the equity, diversity and inclusion principles of humility, accountability, collaboration, courage and integrity
• A commitment to growth and development through paid professional development and continuous in-house learning
• A friendly and flexible hybrid work environment
• Competitive salary and bonus program
• Exceptional group benefits package, including a spending account and a robust wellness program
• An organization that has been recognized as a Greater Toronto’s Top Employers for four consecutive years.

As a condition of employment, OMA conducts background checks and reference checks for all open positions.

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The Ontario Medical Association is strongly committed to diversity within its community and welcomes applications from racialized persons/persons of colour, women, Indigenous People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas. In accordance with the AODA Act, accommodation will be provided throughout the recruitment process to applicants with disabilities.