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**Indigenous Women are encouraged to apply. First preference will be given to all qualified Indigenous applicants. This can be a remote position**
Why make ONWA your career choice?
Make a difference in the lives of Indigenous peoples by supporting and advocating for positive change. ONWA prides itself on providing all employees with a total rewards package that is generous and supports our workforce and their family members:
- Competitive salaries
- Paid time off at Christmas above paid vacation time
- Additional paid stat and civic holidays
- 35 hour work week and may include, remote work
- Flexible scheduling to support work-life balance
- Ongoing professional development.
- Possible reimbursement on portion of cell phone and internet expenses
- Remote work offered for various positions
VISION:
At the Ontario Native Women’s Association (ONWA), we celebrate and honour the safety and healing of Indigenous Women and Girls as they take up their leadership roles in the family, community, provincially, nationally and internationally for generations to come.
SCOPE:
The Mindimooyenh Indigenous System Navigator, Phone and Support Worker will assist community members with accessing vaccines in a timely, safe, and culturally appropriate manner. The Worker will support community members with booking, attending appointments, filling out consent forms (documentation), support administrative functions related to the health clinic and follow up on COVID 19 vaccine access and health related issues, across Ontario.
Reporting to the Community Development and Nurse Manager, they are responsible for answering any questions the community member may have regarding health issues and ensure the community member is able to make an informed educated decision on the health-related processes. The Mindimooyenh Indigenous Systems Navigator, Phone and Support Worker will foster and promote cross-cultural awareness and sensitivity for health practitioners.
QUALIFICATIONS:
- A post-secondary diploma/ certificate in health sciences/ social services with 2 years of successful working experience in providing operational support and data entry in a community health care setting and/ or in a customer service field. A combination of education and experience will be considered.
- Knowledge of the vaccination clinic process, indigenous focus health issues and experience working with Indigenous populations and communities.
- Must be dependable, able to follow instructions.
- Ability to plan, organize and manage time effectively.
- Highly motivated individual with the ability to work with minimal supervision.
- Excellent organizational and communication skills and an ability to follow through on assigned duties.
- Friendly and approachable personality.
- Knowledge and the ability to navigate health systems and advocate for those in need.
- Demonstrated ability to establish and maintain collaborative relationships with community members, Indigenous partner agencies and mainstream agencies.
- Strong awareness of issues affecting Indigenous women and their families and awareness of available community resources.
- Effective problem-solving skills and the ability to work in a face paced environment.
- Good working knowledge of and established relationships with other service agencies, ability to network, create and maintain new relationships and partnerships.
- Ability and willingness to work flexible hours.
- Proven ability to build trusting relationships at all levels.
- Ability to effectively communicate across the organization.
- Reliable vehicle and appropriate vehicle insurance coverage with 2,000,000 liability and valid Ontario “G” class driver’s license.
- Current, valid vulnerable sector criminal records check. Valid 1st Aid/CPR.
- A cellular phone is required within this position in addition to internet access.
- Must be willing and able to work a flexible working from home arrangement if required. This may include a combination of virtual remote work in your home and in office arrangements. This will be based on operational needs and will be determined by the ONWA.
- Ability to speak an Indigenous Language is considered an asset.
- ONWA is committed on implementing measures to protect its community members, staff, and other stakeholders from COVID-19. As a result, ONWA has implemented a mandatory vaccination policy. Exemptions will be made for those with a valid medical exemption; proof of the exemption will be required.
KEY CORE COMPETENCIES REQUIRED:
- Inter-cultural Competency Informed – Understands to incorporate a personal responsibility to increase sensitivity, awareness and implementation of ONWA’s cultural teachings and organizational practices in both professional conduct and work related deliverables.
- Indigenous Gender-Based Analysis Informed – Understands to incorporate an intersectional approach to gender, race and discrimination and subsequent intergenerational impacts affecting Indigenous women and their families.
- Trauma-Based Practice Informed – Understands to incorporate a trauma-informed approach to recognize and respond to all forms of trauma and the necessity of supporting Indigenous women in a culture of tradition and safety in her healing journey.
- She is Wise Leadership Informed – Understands to incorporate the Four Agreements within daily responsibilities and combined with ONWA’s cultural teachings contribute to the empowerment and leadership of Indigenous women within their communities.
RESPONSIBILITIES – SPECIFIC:
- Confirm and or books appointments for community members.
- Assists with transportation to health care appoints and vaccination as needed.
- Determines if community member has any accessibility issues and sets up supports if needed.
- Arranges for translator if needed.
- Escorts community members through the health care experience when required.
- Incorporate Indigenous culture into the health care experience, provides traditional medicines and support as needed.
- Provides health care education for Indigenous women, their families, and communities and ensure every community member receives equitable access to the health care regardless of who they are or where they live.
- Provides paper documents and explanations of health outcomes as needed.
- To be a positive role model.
- To foster and promote cross-cultural awareness through education on trauma informed, culturally grounded approaches to service provision including safe spaces for health practitioners.
- Facilitate and coordinate follow up services for health-related service providers on behalf of community members.
- Maintain community members files, track the number of program participants as well as the number of services and supports provided.
- Develops, maintains, and provides a list of Indigenous based vaccine clinics and health clinics across Ontario.
- Stays up to date of vaccination and health processes and changes to processes within Ontario.
- Ensure that program guidelines and objectives are met.
- A willingness to learn about the diverse Indigenous cultures and traditions within the community.
- Knowledge of and ability to guide community members to traditional healing supports and practices if needed.
- Advocate and support community members be able to navigate the health care system in a safe and equitable manner.
- Ability to guide and support community members through formal complaint processes when needed.
- Other duties as assigned.
AUTHORITY:
To execute duties and responsibilities outlined in the job description.
ACCOUNTABILITY:
The Mindimooyenh Indigenous System Navigator, Phone and Support Worker will report to the Community Development and Nurse Manager for the proper completion of the functions outlined in the job description.
We welcome applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
As Indigenous leaders, ONWA is continuing full operations including hiring, while working from home, as supporting our community members is a priority. ONWA is scheduling all interviews, providing all training, onboarding and orientation for new employees, through the use of virtual tools. We will continue to accommodate remote and home based work arrangements in an effort to keep our ONWA employees healthy and safe.
