Ottawa Community Immigrant Services Looking for Digital Literacy Instructor at Ottawa, ON Full Time

INTERNAL/EXTERNAL OCISO JOB POSTING

Position: Digital Literacy Instructor

Term: Full Time – 35 hours per week (November 2022 – March 31, 2023)

Reports to: Manager, Lanaguge Instruction for Newcomers to Canada (LINC)

Location: Classroom at 1800 Bank Street – Ottawa

About OCISO

OCISO supports immigrants through the journey of making Canada their home by providing creative and responsive culturally and linguistically appropriate programs, building community through mutual respect and partnerships, and fostering healthy and inclusive spaces for open dialogue and healing.

Position Summary

As digital technology and computer use become widespread and necessary for success in today’s life, online learning method is also becoming more common in settlement language training.

OCISO is playing an important role in supporting newcomers through their settlement journey in the digital age and is offering LINC online learning which allows more newcomers to access classroom language training, allows more flexibility for those with job and family commitments and also increases one’s comfort with official languages through digital literacy.

The primary purpose of Digital Literacy Instructor (DLI) is to assist clients and OCISO staff with digital literacy and accessing online and remote learning services. The DLI will support all OCISO clients and staff, with a focus on LINC students and LINC teachers. The DLI will deliver one on one and group sessions to clients and staff to help optimize online and hybrid language learning and access to settlement services. The DLI will deliver in person sessions using our computer lab when possible (in line with potential COVID restrictions. The DLI will coordinate the loan of devices (Chromebooks or laptops) to students or other clients without access to online services.

Main Responsibilities:

• Provide digital literacy training and support for LINC students prior to the start of their LINC class
• Encourage students on LINC waitlists who may face barriers due to digital literacy skills
• Increase digital literacy skills for adult newcomers
• Develop and provide ongoing training and support for LINC instructors to learn, adapt and deliver online or hybrid English lessons
• Develop and pilot of sample training material for LINC classes CLB 1-7
• Assist students and staff, one-on-one and in groups, in resolving technical issues by providing guidance with a sense of urgency
• Troubleshoot recurring issues and able to research, identify and communicate root cause
• Coordinate and conduct technical skill-building training sessions for Chromebooks, laptops, desktops and on-line platforms to students and staff
• Develop and maintain knowledge and skills through self-guided training, attending regular meetings and training activities
• Draft communication surrounding updates, distribution, and outages of tools and platforms
• Create and maintain knowledge-base articles of relevant technologies, products, services, and best practices where appropriate
• Create and maintain internal training documentation, troubleshooting tips, FAQs, and resolutions to common issues
• Provide feedback on trend analysis for continual improvement and provide solution options for gaps
• Assist in special projects and perform additional assignments as directed by leadership

Qualifications:

• Successful completion of post-secondary education, or equivalent combination of education and experience in a related field

• Strong digital literacy skills and technical aptitude

• Understanding of adult learners’ different digital levels and needs

• Familiarity with LINC curriculum guidelines and Canadian Language Benchmarks

• Experience in curriculum development

• Motivated self-starter with excellent time management and customer service skills

• Energized by working in a collaborative environment

• High proficiency in spoken and written English; additional language an asset

• Highly developed interpersonal skills: positive, enthusiastic, collaborative, and solution-focused

Salary & Benefits: $35.66-$36.37 per hour plus 4% vacation pay. (Note: structured unpaid breaks include year-end, March and summer months).

Application Deadline: Wednesday, October 26, 2022, until 5 PM (EST)

Application Process: Please rename your cover letter and resume with your “First name_position title” (e.g., Chandan_Digital Literacy Instructor _letter or resume) before applying and send it to Chandan Rathaur, HR Administrator.

We encourage applications from qualified people of all backgrounds, especially women, members of visible minorities, Indigenous persons, and persons with disabilities.

OCISO is committed to accessibility in employment and to ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with AODA, OCISO will endeavor to provide accommodation to people with disabilities in the recruitment process upon request. If you are selected for an interview and require accommodation due to a disability during the recruitment process, please notify the HR Administrator upon scheduling your interview.

Please note, after the hiring process is complete and before joining, OCISO requires successful candidates to provide proof of their COVID-19 vaccination document as a condition of employment, subject to an Ontario Human Rights Code exemption.

Thank you for your interest in joining OCISO. We appreciate all applications. Due to the volume of applicants, we are only able to contact those selected for further consideration process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify the HR Administrator upon scheduling your interview.

Job Type: Full-time

Salary: $35.66-$36.37 per hour

Schedule:

• Monday to Friday

Work Location: One location

Application deadline: 2022-10-26