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Job Description As a Receptionist, you will act as the first point of contact for clients, visitors, internal and field staff and other stakeholders both over the phone and in person upon their arrival to the site. Offering superior customer service skills as they triage telephone calls and visitors and while performing other clerical functions, you will project a professional demeanor.
Why You’ll Love Working Here
- Celebration and Recognition programs
- Comprehensive health and dental benefit plans
- Education allowance for employees and family
- Opportunities for career advancement
- Employee Assistance Program
- Employee perks and exclusive offers
What You’ll Do
- Respond to and triage calls on a multi-line telephone system
- Greet and welcome visitors and direct them to appropriate staff
- Provide security to the office through the maintenance of the visitor and staff log in books
- Facilitate and receive courier services, including the preparation of outgoing mail
- Perform faxing, filing and photocopying as required for the purposes of collating manuals and other documents
- Order and maintain office supplies
- Enter and update employee and client data within computerized system, utilizing email and other customized databases as required
- Respond professionally and courteously to calls and electronic communication from funders, staff, clients and families
- Document and appropriately report and escalate complaints and incidents related to staff and clients
What You Bring
- Advanced typing and software skills in Microsoft products are required
- Superior Customer service skills are necessary
- Ability to effectively communicate both through oral and written mediums in English- other languages may be an asset
- Demonstrates compassion, tact and diplomacy when interacting with clients and their families
When you choose to build your career with Extendicare, you’re joining a team dedicated to making a difference. By focusing our energy on enriching the lives of our residents every day, we transform both the quality of their lives and the quality of our own work experiences.
Time Type
Full time
Join us as we continue our 40-year tradition to help people live better and provide the most compassionate care possible! Join a winning team and let’s succeed together!
ParaMed Home Health Care accommodates the needs of job applicants throughout its recruitment and selection processes upon request.
