PARC Retirement Living Looking for Senior Director of Operations, Full-time at Vancouver, British Columbia, Canada Full Time

Are you a managerial professional who is looking for meaning in your work?

PARC Retirement Living is an award-winning developer and operator of independent senior-living communities. We are seeking a Senior Director of Operations to join our PARC Head Office located in Downtown Vancouver.

About Working At PARC

PARC communities are inspiring spaces, where residents come not just to live – but to live a better life, with a vibrant community of like-minded people. Our retirement residences are premium communities in central locations. You’ll notice something very different about PARC Retirement Living. We get involved at every level. We not only build and operate all our premium retirement residences, but we also connect with and contribute to the well-being of the local communities we’re part of. And we do it all with a whole lot of heart.

Because life at PARC is nothing short of extraordinary, we are seeking an individual with the same high standards to fill this position. Under the direction of PARC’s Co- CEOs, the Senior Director of Operations is responsible for leading and overseeing operations as per the company’s business strategy and ensuring that the organization is a leader in the Senior Living industry. This includes:

Management and Leadership Duties:

• You will be accountable for the overall operations of all PARC Retirement Living communities and responsible for day-to-day operations to exceptional standards of the “PARC customer experience” and ensuring all PARC building standards and required industry standards are upheld.
• You will oversee the optimum use of all operations-focused technology, including BookJane, ContinYou-Care, Welbi, Maintenance Care Software and IHP and other technology as needed.
• Analyze workflows to ensure operational efficiencies and ensure that systems are continually reviewed against controls for quality, method consistency and cost-benefit ratio.
• You will develop and implement standards, systems and operational processes that increase efficiencies in PARC’s operations.
• You will develop and assign team goals for the operations department that are fully aligned with the organizational strategic goals.
• Preparation of periodic reports to the Executive team and Owners.
• Provide input to the Co-CEOs and Chairman in the corporate decision-making process.
• You will be responsible for the execution of PARC’s strategic goals in collaboration with the Executive team, provide input to PARC’s corporate strategy and contribute to short and long-term PARC organizational planning and strategy development.

People Duties:

• You will oversee a dynamic team of operation department direct reports
• You will provide training, coaching, guidance and support; set professional development plans to assist members of the operations team to reach their full potential.
• You will ensure all direct reports receive regular and appropriate coaching and mentoring to help them achieve personal growth and performance excellence with the PARC overarching strategy.
• You will be responsible to conduct regular performance reviews as per the corporate performance management process.

Financial Duties:

• You will be responsible for operational budgets and budget control.
• You will assist in developing long-range forecasts and maintain long-range financial plans.
• You will be responsible for achieving business results and financial targets.

Other Duties:

• You will direct and manage appropriate vendor relationships.
• You will represent the Vision and Mission of PARC to internal and external stakeholders.

The perks of working at PARC

• Meaningful work. How many jobs can say that? At PARC, you’ll be making a positive difference in seniors’ lives, each and every day.
• A supportive, diverse team and training opportunities. We believe in giving our people opportunities to advance wherever we can.
• High-value benefits. We offer Extended Health, Dental, Life, AD&D and Disability Insurance, plus an Employee Assistance Program (EAP), to help protect your health, family and way of life. Plus: birthdays off with pay, parental top-ups and much more!

It takes a special kind of person to work here – does this sound like you?

• You’re a driven, customer-service-oriented managerial professional with a University Degree in Business Administration, Finance or Operational Management, or similar University Degree equivalent.
• You have a minimum of eight years’ experience working in senior living, hospitality or another related industry; providing strategic and operational leadership.
• You also have at least five years of experience in leading and managing employees, cultivating high-performing teams and employee engagement in a collaborative and respectful work environment.
• You’re a strategic thinker and problem-solver with a glowing track record of implementing strategic and operational plans, as well as budgets and financial plans.
• You’re quick on your feet, anticipating issues, problem-solving and demonstrating sound judgment in handling confidential matters.
• You communicate effectively and tactfully with customers and employees alike.
• You understand and respect the needs of seniors, their families, and the professionals engaged in their care.

At PARC Retirement Living we understand the importance of immunization to protect our residents, team members and visitors from COVID-19. As such, a prerequisite of employment is that all new hires are fully vaccinated as approved by Health Canada.

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