Park Place Seniors Living, Inc. Looking for Ambassador/Greeter at West Vancouver, British Columbia, Canada Full Time

Kiwanis Manor Assisted Living is looking for a passionate Ambassador/Greeter to join the team. The Ambassador/Greeter is responsible for welcoming visitors, arranging family visits with Residents, dealing effectively with calls, emails, and questions, ensuring all individuals coming into the Home meet the proper policies and procedures, screening individuals, escorting visitors, portering Residents, and cleaning high touch areas/surfaces’ Promotes and maintains a positive working relationship with Residents, families, and co-workers.

Posting Title: Ambassador/Greeter

Reports to: Site Leader or Designate

Facility: Kiwanis Manor Assisted Living

Status: Temporary Full-time (until March 31, 2024)

Hours of Work: Rotation shifts, 7.5 hours, 9:30am-5:30pm

Start Date: Immediate start available

Duties and Responsibilities:

• Greets and welcomes visitors and confirms are on designated visitor list and have a booked time as applicable.
• Takes temperature, asks questions as per screening tool and documents appropriately.
• Ensures waivers and agreements are signed prior to visiting Residents.
• Explains and provides educational resources to visitors on appropriate use of PPE (Personal Protective Equipment), cough etiquette, hand hygiene, physical distancing, and rules of the visit.
• Professionally handles incoming calls/emails/bookings and calls/emails/responds to arrange visitor appointments. Follows up and adjusts arrangements as necessary.
• Answers questions or directs them to the proper person for resolution.
• Ensures visitors and others are wearing appropriate masks and any other PPE needed for being in/on premises.
• Porters Residents to and from designated areas inside and outside the home.
• Disinfects all screening tools and other equipment used, including pen, thermometer, laminated education materials and table.
• Escorts visitor to designated visiting area as appropriate.
• May screen other coming into the Home as needed.
• Maintains premise and performs cleaning of touch areas.
• Performs other related duties as assigned.
• Attends training and required meetings.

Health and Safety Responsibilities:

• Responsible to read, understand and comply with Park Place and provincially mandated Occupational Health and Safety policies and safe work practices.
• Involved in all aspects of the Health and Safety Program including:
• Uses safe work procedures
• Promotes health and safety policy and awareness
• Makes safety suggestions
• Reds OH&S minutes posted
• Responsible to take every reasonable precaution to protect the safety of Residents, self, other employees, and the public.
• Reports any near miss, injury and accident or equipment damage to supervisor immediately and completes required reports.
• Corrects and/or reports unsafe conditions.
• Sets a good example.

Qualifications and Experience:

• High school graduation or equivalent. Some customer service work experience. Experience working with seniors preferred.

Skills and Abilities:

• Effective oral and written communication skills
• Strong customer service skills
• Effective interpersonal and organizational skills
• Proven ability to follow instructions
• Attention to detail
• Passing of vulnerable sector search or criminal record check as per provincial guidelines
• Equivalences may be considered

Successful candidate must be vaccinated for COVID-19 and must pass a criminal record check.

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