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Do You Have a Passion for Cars?
We are looking for self-driven (no pun intended!) responsible employees who have a demonstrated success record in Automotive after-sales. The ideal candidate comes from a sales/parts/service advisory background and understands the importance of customer lifecycle management. This role is based at our onsite location in Richmond Hill and is a Monday – Friday office role. Previous experience leading and guiding teams, even if your experience is not in the Automotive after-market, would be an asset.
INSIDE SALE AGENT (CUSTOMER SERVICE)
Ideally, we are looking for people with Wheel, Tire, and Automotive accessory knowledge who are passionate and enthusiastic to help guide our customers through the portal of the automotive world. Sharing our experiences, knowledge, and opinions helps resolve any customer service obstacles or inquiries that might arise.
Highlights of the Role
● $20.00 – $27.00 per hour
● Full-time, Permanent
● Sales Department
● Richmond Hill (On-Site) – reliably commute or relocate
● 10 days’ vacation
● Bonus Pay and overtime
● 9:00 – 6:00 pm (Monday – Friday)
● Benefits – extended health care, on-site parking, store discounts
Expectations:
Communication
○ The ability to communicate with customers via email and phone
○ Communication support between Vendor, Administration, and Customer Service Departments
○ Calling suppliers/vendors for status updates on orders/deliveries
○ Constantly sharing ideas, feedback, and thoughts to improve overall work efficiency
○ Identifying and escalating issues appropriately
Problem-solving
○ Checking fitment for inquiries on products, and offering alternative products that meet customer needs
○ Always finding creative solutions to solve complicated situations/cases
Ideal Candidate
Our company operates based on five core values: accountability, innovation, passion, efficiency, and shared success. We believe these values drive us towards achieving our goals and delivering exceptional client results. Accountability means taking ownership and being responsible for our decisions. Innovation is critical to our success, and we encourage out-of-the-box thinking. Passion is the fuel that drives us forward, and we embrace new challenges. Efficiency is about doing more with less, and we optimize our operations to deliver value. Finally, shared success is about working collaboratively towards a common goal. We celebrate each other’s successes and support each other through challenges.
Key Competencies:
o Fast Learner – new products and processes are coming online frequently
o Adaptable – comfortable working in a changing environment
o Automotive Accessory knowledge – basic understanding of wheel and tire fitment for a variety of cars and truck applications
o Ability to prioritize and manage time – maintaining a punctual track record
Company Profile:
Proudly Canadian!
Canadian owned and operated since 2012, PartsEngine.ca is a leading-edge, aftermarket online retailer revolutionizing the way Canadians accessorize their trucks, SUVs, Jeeps and cars. At PartsEngine.ca, you’ll find a huge selection of the best brand-name automotive accessories that money can buy. We feel it’s our duty to help you experience the treasured Canadian lifestyle of exploring the great outdoors.
Our goal is to be the biggest and best in the industry, and from day one, we’ve diligently put the tools in place to make this goal a reality; beginning with our team of dedicated, highly trained customer service representatives. We’ve authorized each and every one of them to source the highest quality products at the absolute best prices. We are Canada’s truck experts.
We thank all applicants for their interest. Parts Engine will only contact candidates proceeding to the next interview stage.
Equal Opportunity Employer:
Parts Engine is an equal opportunity employer and employs personnel without regard to race, ancestry, place of origin, colour, ethnic origin, language, citizenship, creed, religion, gender, sexual orientation, age, marital status, physical and/or mental handicap or financial ability. While remaining alert and sensitive to the issue of fair and equitable treatment for all, Parts Engine has a special concern with the participation and advancement of members of four designated groups that have traditionally been disadvantaged in employment: women, visible minorities, aboriginal peoples and persons with disabilities.
Job Types: Full-time, Permanent
Salary: $20.00-$27.00 per hour
Benefits:
- Casual dress
- Company events
- On-site parking
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus pay
- Overtime pay
Ability to commute/relocate:
- Richmond Hill, ON L4S 0J5: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (required)
Work Location: In person
Expected start date: 2023-05-01