PDR Auto Looking for LMIA Customer Service Manager at Toronto, ON Full Time

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization.

Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customer’s issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused toward that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports

Requirements and skills

-At least one year of experience

-Proficiency in English

-Working knowledge of customer service software, databases and tools.

For successful candidates among foreign workers, LMIA support is available.

Job Types: Full-time, Permanent

Salary: $17.00-$22.00 per hour

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Front desk: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Work Location: One location