Pentalift Equipment Corporation Looking for Customer Service Representative at Puslinch, ON Full Time

Customer Service Representative

Pentalift Equipment Corporation is one of North America’s largest manufacturers of loading dock equipment and industrial lift tables. Our goal is to deliver high value, high quality product, warranty, aftermarket and technical support through our heightened sense of customer service.

We are currently recruiting for a Customer Service Representative to join our team of professionals. Our successful candidate will bring with them experience working within a manufacturing setting coupled with strong communication and customer service skills. This role is responsible for accepting dealer, contractor and end-user calls and providing information and making recommendations about our products.

Primary Responsibilities:

• Receive and respond to inbound calls from dealers, contractors, and/or end-users in a timely and professional manner
• Inform customers about our products by providing product literature, specifications, technical drawings, products, pricing information etc. as required
• Recommend solutions for customer’s applications
• Suggest additional products to further promote Pentalift products for the customer’s requirements
• Provide information to Estimating and/or Engineering to facilitate quotation process on customized special orders
• Determine date of delivery required by customers and communicate this information to Manufacturing in an effective manner
• Ensure completion of all documentation and other requirements such as credit, approval drawings, concept drawings, confirmation drawings, contract documentation, sub-contract documentation, etc.to process the order
• Update information in various databases to process and track orders
• Track orders and follow up with Plant and Customers as required
• Assist and work closely with outside sales representatives as required
• Prepare expedites, order status, order delays, change order requests and other required documentation during the order process
• Adhere to all Company policies and procedures

Qualifications:

• Ideally 1-3 years of experience working in an inside sales or similar role within a manufacturing setting
• Strong organizational and interpersonal skills with exceptional attention to detail
• Able to work well in a fast-paced environment to meet deadlines
• Possess a positive attitude and work well in a team oriented environment
• Experience with Microsoft Office (Office, Word, Access)

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, should you require an accommodation, we will work with you to meet your needs during all aspects of the selection process

Job Types: Full-time, Permanent

Schedule: