Pineapple Express Delivery Looking for Dispatcher/Customer Care Agent at Burlington, ON Full Time

Job description

Pineapple Express Delivery is growing! We are now looking for Full-time Dispatch and Customer Care Agents to work weekdays, weeknights and weekends from our Burlington Head Office Location.

The timings for the position can be anywhere between 3 pm – 11 pm. You MUST be available for a variety of shifts. We deliver for companies like Spectrum, Cannmart, Tokyo Smoke, Medical Cannabis by Shoppers, etc. across Ontario. This NOT a Skip the Dishes or Uber-style company.

This role is a multi-faceted role that incorporates the duties of a Dispatcher and Customer Care agent. The primary responsibility in this role is to provide seamless customer experiences for customers who order from our large-scale client. This is a head-office role where duties will be performed in our facility.

Core job responsibilities:

• Oversee warehouse activities in the absence of the warehouse supervisor
• Assist in warehouse duties as required (receiving delivery drivers, organizing bins, locks, driver kits, sort, fill, etc.)

• Respond to SMS, chats, and calls from clients and customers in a timely and professional manner
• Create routes for delivery drivers throughout your shift
• Dispatch and monitor routes for delivery drivers throughout your shift
• Make necessary ad hoc adjustments to driver routes with minimal impact to the customers
• Keep drivers informed on changes to routes
• Closely observe fleet on the road to identify potential risks in attaining all SLA’s (Service Level Agreements)
• Resolve client and customer issues at first point-of-contact
• Communicate with drivers to ensure they understand the processes, safety and provide guidance
• Actively participate in continuous improvement initiatives and problem solving
• Data entry and minor analytical duties may be required
• Document all changes and amendments to deliveries and customer requests in a timely manner
• In the event of emergencies, you may be required to drive

Requirements:

• Previous relevant experience is an asset
• Ability to communicate professionally over the phone and SMS chat Strong verbal and written communication skills
• Ability to work with others as well as independently
• Dependable attendance
• Positive attitude
• Strong organizational skills
• Self–motivated problem solver
• General proficiency in Microsoft Office

Pineapple Express Delivery is a growing start-up and so it is therefore understood that we reserve the right to change these duties upon reasonable notice dependent on the organization’s future needs. There are opportunities to grow your career!

Pineapple Express Delivery is committed to providing a barrier-free environment for all stakeholders, including our clients, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act, 2005, and its associated regulations.

Pineapple Express Delivery understands that we have a responsibility for ensuring a safe, dignified, and welcoming environment for everyone. We are committed to ensuring our organization’s compliance by incorporating accessibility legislation into our policies, procedures, equipment requirements, training, and best practices. We will review these policies and practices annually, as organizational changes occur, or in anticipation of compliance deadlines. In addition, we will strive to meet the needs of individuals with disabilities in a timely and effective manner.

Providing an accessible and barrier-free environment is a shared effort, and we are committed as an organization to working with the necessary parties to make accessibility for all a reality. For more detailed information on our accessibility policies, plans, and training programs, please contact Human Resources.

We are an equal opportunity employer that recognizes the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, color, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.

Job Types: Full-time, Permanent

Salary: $20.00 per hour

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• On-site parking
• Paid time off
• Vision care
• Wellness program

Education:

• Secondary School (preferred)

Experience:

• customer service: 1 year (required)
• Dispatch: 1 year (required)