Position: Customer Service Advisor
Number of Positions: 1
Hours: Days, Evenings, Weekends, Some On Call
Location: (In office position) 46 Wabana Court, Sydney, NS
About Working at Protocase/45Drives
45 Drives is a division of Protocase that develops, manufactures, services, and sells ultra-large, customizable data storage systems. 45 Drives is highly differentiated from mainstream computer manufactures due to its open designs and relationships with the open-source software community. The company stays true to its community roots in its product development, technical support and business practices. Learn more about 45Drives: http://www.45drives.com/
Why 45Drives?
Full disclosure, we work a little differently here. This isn’t a job where you punch in and punch out. We come to work every day because we wish to earn a living in a meaningful way. We believe too many people exist without finding joy and meaning in their career. At our company, we create workplaces where our people want to come to work in the morning and feel good when they go home at the end of the day. It only exists and thrives because each of us contributes in our own way. Does this sound like something you want to be a part of?
Values/Ethical Guidelines (What we live by!)
About the Opportunity
We are seeking a Customer Service Advisor to be the first representative of our company that customers reach when they have technical concerns or inquiries. You will be responsible for educating customers, and making decisions regarding their correct next steps within our organization. Ultimately you will be responsible for monitoring our customer’s success when they interact with our service team. Our customers’ level of technical expertise varies – so we are always prepared to help with their questions and challenges. To succeed in the role, you need to have a passion for helping people solve problems, have excellent communication skills, and the desire to promote our additional service offerings to our customers.
Primary Responsibilities
Above all else, we are looking for someone who enjoys taking initiative in order to help people and solve complex problems within a busy environment, where no two days are alike!
Qualifications:
About the Benefits
Besides a total compensation package that ranges from $35,00 to $60,000 you will also enjoy the following benefits
Although our business is growing, our team remains supportive, inclusive and tight-knit. Continuous improvement has always underpinned our success and we actively foster an
environment of open communication, creative collaboration and the sharing of ideas. Don’t miss out on the opportunity to be a Leader in Eastern Canada’s best place to work!
Hear from some of our current employees!
“It’s an awesome place to work because you’re empowered to take initiative and try new things. It’s a real team atmosphere, where every department is appreciated and it’s well understood that we all play a part in the company’s success”
“Working here has a real liveliness to it, there is a constant buzz of people working hard on aligned goals that produce the right kind of results”
“Everyone is helpful and kind which is something unique that haven’t seen in any other place I have worked before. I feel valued here. “
Requisition ID: 1391 Affiliation: Exempt Position Type: Permanent Full Time Number of Openings: 1 Bi-weekly Working Hours: 70 hours bi-weekly...
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