Pinecrest-Queensway Community Health Centre Looking for IT Manager at Ottawa, ON Full Time

Status: Regular Full-time

Benefits and Eligibility: Cost-shared health and dental benefits, HOOPP (pension) eligibility

Department: Corporate Services

Application Deadline: Until Filled

Who are we?

Pinecrest-Queensway Community Health Centre is an innovative community based, multi-service center. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families, and communities to achieve their full potential, paying particular attention to those who are most vulnerable and at risk. PQCHC is an equal opportunity employer and values diversity in its workforce. If at any stage in the selection process you require an accommodation due to a disability, please let us know the nature of the required accommodation

Job Summary

At PQCHC, we rely on our IT systems to support our teams to provide service to our clients. We’re seeking an experienced IT Manager who can join our team, using their technological skills to make us more efficient and improved our service delivery. The IT Manager is responsible for the IT systems oversight of the organization, including the development, implementation and maintenance of the new Service Site Manager project. In this role, you will analyze our current systems and assets, recommend and implement solutions and upgrades, and provide training. Our ideal candidate has extensive knowledge of network maintenance, experience managing teams, and advanced knowledge in IT systems and data analytics.

Job Specific Responsibilities

Identifies and acts on opportunities to improve and update software and systems

Leads the IT strategic and operational plans, initiatives and projects for the Site Service Manager project, and other projects as applicable

Develops and implements IT policy and practices for the organization

Maintains essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware

Develops and monitors IT budgets and initiatives

Builds and maintains vendor relationships and manages the purchase and support of IT business solutions

Anticipates future needs, identifying proactive solutions to align with organizational direction and emerging needs

Oversees IT team for the Site Service Manager and other applicable projects

Acts as an escalation point to ensure the Center’s Helpdesk needs are met and evaluated

Communicates with internal and external stakeholders to identify needs and evaluate performance, solutions and strategies

Responsible for maintenance of IT documentation, policies and procedures delivered by the team

Responsible for governance reporting and presentation to Senior management on all IT related issues, planning and performance

Ensures local system changes and enhancements support user needs and are compliant with system-wide processes and standards

Oversees development, implementation and monitoring of security policies and practices related to data management and IT systems

Supports and monitors relevant data and analytics to inform business decisions

Qualifications

Undergraduate degree or diploma in technology or computer science

5+ years experience in IT management

Minimum 3 years related data management experience

Experience with or knowledge of programming languages and operating systems, current equipment and technologies, enterprise backup and recovery procedures and system performance monitoring

Experience as a computer trainer, including assessing training needs and developing plans to address these needs at a range of skill levels

Experience in data quality management

Experience with data analytics

Excellent leadership and communication skills