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The Manager, Infrastructure and Cloud Operations is a key member of the team that develops and maintains the design and integrity of the corporate infrastructure and cloud systems/services. This role requires a people leader with extensive knowledge in cloud technical and financial operations, infrastructure management, and team management. The Manager, Infrastructure and Cloud Operations will collaborate with the Technology & Support Services leadership, and OCIO leadership teams. The successful candidate will have demonstrated experience in finding ways to improve the quality of services delivered, focusing on quality, efficiency, productivity, and agility.
This role oversees delivering operational support for all services brokered, and managing internal corporate infrastructure and applications that support the organization’s business processes across the enterprise. As a people leader, the role will be to guide and direct the TSS Infrastructure & Operations group including performance reviews and goal setting. As a skilled and experienced technician and infrastructure specialist, this working manager role will manage incidents and request escalations from other groups at PointClickCare for resolution, documentation, and knowledge transfer (where required).
This role will also coordinate and sustain relationships with OCIO counterpart group and vendors/partners, assist in contract negotiations, take part in operational and security scorecard reviews and budget monitoring.
Key Responsibilities
Qualifications
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
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