ProResp, Inc. Looking for Service Delivery Representative – Home Oxygen Delivery at Ontario Full Time

ProResp Inc. is the largest Ontario-owned provider of home respiratory services. We are a member of the Trudell Medical Group, a Canadian healthcare organization established in 1922, which develops, manufactures and delivers health care products and services worldwide.

We currently have the following career opportunity:

Service Delivery Representative – Home Oxygen Delivery

William Osler ProResp (Brampton, Ontario)

Full-time Permanent Position (Monday – Friday 9:00am-5:00pm)

Salaried position includes vehicle, benefits, and paid vacation (starting rate $23/hr)

Looking for fulltime, stable employment providing meaningful impact in your community?  Join our local team of Health Care professionals as you deliver oxygen and oxygen related equipment to patients in your community.  No sales, only your outstanding customer service skills are required!

With 30 locations throughout the province, over 300 employees, ProResp Inc. is the largest Ontario-owned provider of home respiratory services providing care to over 10, 000 patients annually. We are a member of the Trudell Medical Group, a 100-year-old Canadian healthcare organization helping patients all over the world breathe better and live fuller lives.

As a Service Delivery Representative with ProResp, you will be provided with a company vehicle, Cell Phone, and lots of training as you assume responsibility for the delivery and maintenance of oxygen equipment and a variety of home health care equipment.  In this role, you work as part of an integrated healthcare team responsible for helping hundreds of people breath easier every day!  

What We Offer

In addition to fair and competitive compensation and the joy of working for an ethical, reputable, positive company we offer:

ProResp encourages long term employment position within our culture by offering:

• Full time reliable employment.

• 3 weeks Paid Vacation

• Comprehensive benefits including health and dental, pension

• Paid sick days, paid COVID leaves, and annual wellness/floater day

•  Annual incentive payment program

• Reliable employment with consistent hours as an essential service provider

• Steady business growth

• Providing a voice in employee surveys and open-door dialogue 

• Regular 2-way leadership communication towards your professional development. 

Role Responsibilities:

• Vehicle maintenance and inspections before and after use, compliance with policies and procedures and highway rules and regulations

• Ensures correct loading of the vehicle by identifying product requirements for the day and loading product materials with compliance to safety and legislative requirements

• Set up of equipment for new oxygen clients and delivery to existing clients

• Meet clients’ needs by delivering products according to daily schedule and as committed

• Instruct clients in equipment operation and safety procedures

• Appropriately complete necessary documentation as required for client records and billing

Preferred skills and abilities:

• Proven ability to work safely in a physically demanding environment, safety conscious

• Ability to work independently with strong time management abilities

• Effective communication skills with staff and customers

• Excellent geographic knowledge of the region.

• Ability to work independently and as team member; ability to multi-task

• Reliable and committed to providing excellent service, flexible and adaptable nature

Considered an asset:

• Previous work experience in driving/delivery involving customer service

• Work experience in a physically demanding environment

• Previous training in Transportation of Dangerous Goods (TDG)

Hours of work:  37.5 hours per week – Monday to Friday, 9:00am-5:00pm with 30minute unpaid lunch.  Some flexibility in hours will be required to meet business needs.  It is a requirement of this role to participate in the shared rotational on-call schedule.  On-call hours are in addition to your regular weekly hours. 

Essential Duties: 

• Candidates must be willing to undergo training in home oxygen and TDG (Transportation of Dangerous Goods) and be agreeable to participate in applicable background checks as a condition of employment.  

• Able to drive on a frequent basis holding a valid full G Driver’s License (for 3 years or longer) with satisfactory driving record

• Occasional to frequent walking, standing and sitting; occasional climbing of stairs; frequent lifting and carrying up to 60 lbs; frequent pushing and pulling up to 48 lbs; occasionally pushing and pulling up to 100 lbs; defined as heavy work

• Visual and audio acuity, English communication skills (speaking, reading, writing), problem solving, working with the public and others

• Must maintain satisfactory standing with ongoing background checks

• Must be clean shaven where a respirator seals to the skin of the face or neck when the use of a N95 respirator is required during the course of duties for: Worker Protection and Fit Testing (orientation and bi-annual testing at minimum)

ProResp is committed to providing a safe work environment.  All staff, students and volunteers working at ProResp are required to provide proof of their completed COVID-19 vaccination

Education:  Secondary school graduate at minimum. 

This is an opportunity with a growing, highly reputable organization.  To learn more about our company visit our website at www.proresp.com.

Accommodations are available for applicants with disabilities throughout the recruitment process.  If you require accommodations for interviews or other meetings, please contact Human Resources at [email protected].

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