Pursuit Collection Looking for Training Manager at Banff, Alberta, Canada Full Time

Develop and implement training programs across all lines of business in the Banff Jasper Collection, including Attractions, Lodging, F&B, Retail & Transportation.

What perks can you expect?

• Work in a dynamic, culturally diverse team from around the globe
• Work experience in an iconic, unforgettable, and inspiring location
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
• The chance to work in an inclusive culture and make life-long friends
• Access to subsidized mental health and wellness resources
• Opportunities for career growth or future work at other Pursuit locations
• Access to one of the world’s most beautiful and iconic National Parks

What will you do in this job?

The Training Manager will develop and implement training programs across all lines of business in the Banff Jasper Collection, developing a culture of hospitality excellence. Reporting to the Director of Programming & Animation, the Training Manager will work collaboratively with operational leaders to understand strategic priorities and deliver training programs that meet business needs and goals.

• Develop and implement a new Hospitality Standards Training Program for the Banff Jasper Collection;
• Develop and maintain a database of all existing training and development programs within the businesses, and revise, improve and standardize best practices to deliver training excellence;
• Develop training programs that engage different learning styles, business needs and training methods and tools that deliver a high-quality learning experience for team members, including front-line, supervisory and management;
• Provide an ongoing assessment evaluating the effectiveness of training programs and adjust programs as necessary;
• Stay up to date with training and workforce trends, development techniques and best practices – actively seek new skill development opportunities;
• Incorporate Pursuit-wide and individual line of business brand values and pillars through all training and development programs;
• Collaborate with operational leaders in the implementation of training programs (including Train-the-Trainer and customized training) and ensure new programs align with needs of individual businesses and teams;
• Communicate with teams on available training opportunities;
• Collaborate with People & Culture to develop new team member orientation programs;
• Partner with community stakeholders and external training providers to offer quality learning opportunities, ie. Community Helpers, Mindfulness, Diversity & Inclusion training, etc; and
• Create relationships with external stakeholders to support Pursuit’s reputation as an employer of choice in the Banff, Jasper, Golden and Waterton communities.

What skills and experience do you need for this job?

• 2-3 years in creating, facilitating learning initiatives and learning sessions or other relevant training development experience.
• Strong team player with proven leadership and exceptional communication skills
• Must be highly energetic and self-motivated.
• Strong planning, multitasking, and organizational skills
• A passion and commitment to the education of others
• Ability and willingness to travel to the business units within assigned geography on a regular basis.

Equal Employment Opportunity Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.