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A career in Products and Technology is an opportunity to bring PwC’s strategy to life by driving products and technology into everything we deliver. Our clients expect us to bring the right people and the right technology to solve their biggest problems; Products and Technology is here to help PwC meet that challenge and accelerate the growth of our business. We have skilled technologists, data scientists, product managers and business strategists who are using technology to accelerate change. Our internal facing team collaborates with the PwC product teams to help operationalize, deploy and automate our technology products. Our team provides white-glove support and runs, operates and maintains the product with the highest level of standards.
The position is part of the Office Technology Services team within the Products & Technology IT Operations organization. The primary objective for this role focuses on partnering with our internal customers to provide technology support and consultation services related to hardware and application usage and process automation. You may occasionally travel between offices to resolve issues or support major projects or deployments, and remotely support other offices in Canada. This role requires participation in the local office pager support program and occasional after-hours maintenance, troubleshooting and testing.You will work closely with IT functional teams (i.e. Service Managers, Product/Service Owners) to ensure that on-site office support service is maintained and supported to meet the service level expectations of the CA PwC partners and staff. You will be expected to provide advice and recommendations on a continuous basis on ways to optimize and improve operational and cost effectiveness of the service delivery function.
What to consider before applying
As a requirement, a Security Clearance is mandatory for all staff who’ll be engaged on these assignments. Prior to applying, please review the Government of Canada website to ensure you meet the eligibility requirements to obtain this clearance. This will become a condition of your employment with PwC should you receive an offer from us.
Purpose-led work you’ll be part of
As an Office Support Specialist, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:
On-Site Technology Support (80%)
The Office Support Specialist will assume responsibility for on-site technology support
Work to resolve any incidents on a timely basis; this may involve after-hours support.
Provide after-hours support as required
Liaise with key stakeholders and 2nd/3rd level support staff (external vendors, users, IT staff, and Global support teams) as well as end-users
Quickly grasp new technologies and share knowledge openly including contributing to knowledge repositories
The Office Support Specialist will contribute to and participate in the delivery of customer education programs, communicating technical information appropriate to audiences at varying computer skill levels
Demonstrate strong verbal and listening skills to liaise with local stakeholders and understand and improve their technology experience
Identify and deliver continuous process improvements to facilitate a consistent and positive customer experience through process simplification, automation and issue elimination
Collaborate and work remotely with others in your team to achieve common goals and maintain harmony
The Office Support Specialist will assist customers with the use of data analytics and automation tools
Projects (20%)
The Office Support Specialist will provide subject matter expertise as required to project teams
Hands-on experience leading and managing projects following a structured project management methodology and approach
Be able to effectively lead and manage concurrent projects and activities
Works cross-functionally with team members within the P&T group as appropriate to facilitate the roll-out and deployment of applications
Provide support to other IT Functional team members during the planning, development and execution of technology solutions
Experiences and skills you’ll use to solve
Technical experience supporting hardware and stand-alone and networked applications in a large environment
Experience with procedures for incident, request and asset management as outlined by the organization and ITIL methodology to achieve desired SLA and KPI results
Experience using data analytic and automation applications is a benefit
Experience supporting a variety of audio-video and video conference equipment is an asset
Strong analytical, problem-solving, time-management and interpersonal skills
Windows, Mac, iOS and Android operating systems
Laptop and Printer troubleshooting and repair
Office productivity tools, Google apps preferred (document, spreadsheet and presentation software)
Good Understanding of Active Directory and Windows Server management including applying OS and security updates
A demonstrated commitment to valuing differences and working alongside diverse people and perspectives
Why you’ll love PwC
We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of amazing teams helping public and private clients build trust and deliver sustained outcomes. This purpose-led work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about us at http://pwc.com/ca/whypwc.
Your Application to PwC
We embrace new technology to deliver securely and differently for our candidates. To protect your personal information, apply at http://pwc.com/ca/careers and visit http://pwc.com/ca/applytopwc to learn more about what your recruitment experience could look like.
Putting the safety of our people and clients first as we look to a hybrid future
At this time, PwC does not require, but strongly encourages, full vaccination in order to access its offices. Some of our clients may require vaccination and other restrictions to be in place to access their premises. You may, therefore, be required to be vaccinated and comply with all other restrictions where applicable. At PwC, the future ways of work will be a hybrid of in-person and virtual, allowing choice and flexibility to explore new ways of working and collaborating, based on client, team and individual needs.
At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We’re committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.
We’re committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.
