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SUMMARY
The Administrative Assistant Customer Service is responsible for a wide variety of clerical office duties in support of company administration and the Sales/Logistics departments. Duties include greeting and screening visitors, answering, and forwarding inbound telephone calls, and assisting with other administrative related tasks as required. Other duties include tracking loads and communicating with the Dispatch team, Q-Line Drivers and customers. This position requires excellent communication skills, effective time management and strong customer focus.
KEY RESPONSIBILITIES & ACCOUNTABILITIES
- Answer incoming calls for main reception which includes screening and forwarding to appropriate people within organization
- Greet persons entering the building, determining purpose of visit, and directing appropriately
- Refer all inquiries or complaints to the appropriate individuals, divisions, or departments across the organization
- Collect, prepare and distribute incoming and outgoing mail and courier deliveries
- Assist departments to gather, organize, and analyze data for reporting purposes
- Monitor inventory levels and order office supplies when necessary
- Perform other administrative support tasks as needed
- Maintain communication with customers, drivers, employees, and brokers to ensure all information on the internal system is accurate and shipment is efficient
- Update and advise clients on tracking loads and answer any questions pertaining to loads
- Scan and upload proof of deliveries
- Other duties may be assigned
DESIRED QUALIFICATIONS
- High School Diploma or GED required
- Business Administration Certificate or equivalent, preferred
- Ability to create and modify PDF formatted documents and word-processed documents, using Adobe, Microsoft Word, Excel
- Technical ability to understand and use transportation industry programs
- High attention to detail
- Excellent communication skills, both written and spoken
- Effective time management
