QRC Logistics Looking for Logistics Co-ordinator at Halton Hills, ON Full Time

Who we are

QRC Logistics is a proudly owned family transportation business that started out as a small 1200 square foot courier company doing rush pickups and deliveries using cars and vans all around the GTA. As our customer’s requirements evolved, so did the company. Since then, QRC has grown and expanded exponentially adding in services like:

· Cartage division with 5-ton trucks all with tailgates to handle LTL

· Trailer division to handle FL freight

· Overnight division for less time sensitive deliveries

· Rush division for time critical deliveries

· Warehouse storage and full pick and pack operation

· Network of terminals across the country in every major center

· QRC specializes in Retail deliveries

We pride ourselves on being a one stop shop for all our customers logistical needs. We offer the unique opportunity to have online web access for all customers to view and track inventory in real time by using state of the art software systems for both warehousing and transportation management.

Being innovative, flexible, accountable and responsive are all core values each team member embraces at QRC Logistics. We are always looking to add out of the box, creative thinkers to join our ever-growing company.

Are you passionate about helping others, comfortable speaking on the phone, can navigate with ease through computer systems and are seeking a long-term career?

We are looking for great people to join our amazing Customer Service Team!

Job Title: Transportation Clerk – CSR

Reports to: Transportation Manager

Job Type: Full – Time 8:30am – 5pm.

Position Overview

QRC Logistics is seeking a customer service professional to add to our existing team. If you have experience in the transportation industry, have strong customer service skills, are energetic and take pride in providing great service, we’d love to hear from you!

Job Duties:

• Respond to customer service calls in a courteous and professional manner at all times

• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary

• Provide customers with presentations on the benefits and uses of goods or services

• Maintain a high level of product and service knowledge

• Provide quotes to customers both system generated and manual pricing.

• Support dispatch with any needs for additional information, waiting time approval, etc

• Contact drivers via cell phone for customer inquiries such as ETA’s

• Provide POD’s by fax or email as required

• Order taking and processing in TMS

• Handle all OS&D issues for all orders. Take pictures and prepare damage reports and communicate with customer for action

• Investigate and respond to all claims in accordance with our terms and conditions

• Ensure follow-up by passing leads to Sales Representatives

Job Specifications (Knowledge, skills and abilities):

• Motivated, with the ability to work independently and part of a team
• Ability to investigate and troubleshoot customer service issues
• Calm and professional with a pleasant demeanor
• Able to resolve conflicts, negotiate, and manage customer issues professionally
• Effective listening and communication skills
• Ability to deal with people sensitively, tactfully, diplomatically and professionally at all times
• Strong attention to detail
• Ability to meet deadlines while effectively handling multiple tasks/responsibilities/priorities simultaneously
• Experience in the transportation industry is required
• OS & D experience considered an asset

Standards of performance:

· Demonstrates value and respect for all employees

· Performs effectively as a team player

· High energy and enthusiasm

· Understand and support the company’s Mission, Vision and Values

Education:

Minimum High School Diploma. Post-Secondary Education in Logistics & Supply Chain considered an asset

Experience:

Preference given to those with transportation experience

Location: Halton Hills, Milton

QRC Logistics is an Equal Opportunity Employer. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin and will not be discriminated against on the basis of disability.

QRC Logistics would like to thank all candidates for their interest in this opportunity, however, only those selected for an interview will be contacted directly.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Extended health care
• Paid time off
• RRSP match

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Halton Hills, ON L7G 0B8: reliably commute or plan to relocate before starting work (required)

Experience:

• Logistics: 2 years (preferred)
• Customer service: 2 years (preferred)