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General Posting Information
POSITION:
Financial Accountant & Billing Service Representative
DEPARTMENT:
Financial Services
CONDITIONS:
Full-time
HOURS:
Approximately 75.0 Bi-weekly hours
SHIFTS:
Days
7.5 hours hours per shift
(subject to change)
WAGE RANGE:
Scale Minimum Maximum
NONU $26.41/hr $31.66/hr
RESPONSIBILITES:
Billing & Collections
- Responsible for calculating and billing monthly charges for various Hospital patient services, posting billing adjustments, preparing refund requests and documentation for approval, preparing bills and statements for mailing as appropriate and preparing journal entries related to patient service billings as required for private insurance, self-pay, IFH, Release of Medical Records (ROM), ER, appliance, ambulance, and related billings.
- Responsible for submitting OHIP and WSIB claims, correcting error report, processing and reconciling OHIP & WSIB payments monthly, sending remittance advice for disputed charges and adjust other differences.
- Responsible for posting and reconciling the Ministry of Health Uninsured physician manual payments.
- Responsible for calculating, billing, and collecting payments for clients for various services as per service level agreements or hospitals/client agreements.
- Investigate incomplete or inaccurate billing information, including liaising with Diagnostic Imaging/Cardio, Admissions and Bed Board of the Hospital to help ensure efficient billing and accurate patient records as needed.
- Responsible for reviewing and collecting past due accounts on a regular basis to facilitate the collection of revenue, monitoring aged trial balances for OHIP, WSIB and client accounts, and forwarding unpaid accounts to collections as per Financial Services policy.
Account Queries
- Responsible for handling all queries and disputes from patients, physicians and insurance agencies with regards to billing, rejections from insurance and collections, as assigned.
- Responsible for handling all queries and disputes associated with client billing, providing requested documentation to clients, as assigned.
- Responsible for gathering pertinent information from patients and their families and/or physicians and updating patient accounts for billing purposes regarding OHIP/WSIB, and supplemental insurance plans and other required demographic information when this information was not available during admission.
- Responsible for liaising with internal and external stakeholders to clarify and resolve patient and client related issues.
Cashier and Finance Service Kiosk Duties
- On a regular rotational basis for one or two days a week, the Financial Accountant & Billing Service Representative is responsible for performing various cashier and customer service with face to face interactions at the Finance Service Kiosk, located outside of the Financial Services department; in addition, the Financial Accountant & Billing Service Representative will support the cashier function as required for breaks and other absences, outside of the regular rotation times.
- Responsible for managing billing, Hospital account status and payment queries from patients and their families, visitors, Hospital Admissions and other Hospital Staff that approach the Finance Service Kiosk for help and for managing any telephone call queries directed to the kiosk extension.
- Responsible for processing and receipting payments from patients and visitors made in person, on-line, via telephone and through mail.
- Responsible for recording payments from insurance companies, agencies and other clients billed by the Hospital.
- Responsible for processing payment for Hospital Identification Badge deposits and refunds, and Wellness Centre memberships.
- Responsible for preparing the daily deposit summary, scanning cheques and making manual deposit for Hospital bank account.
- Responsible for reconciling daily float and sales, balancing and reconciling all transactions, and other daily close procedures.
- Responsible for collecting the Finance’s morning rounds throughout the hospital on a daily basis.
- Responsible for maintaining cheque pick up log and distributing cheques designated for pick up.
- Responsible for processing and reconciling payments for Physiotherapy and Maternal Newborn and mailing receipts
- Responsible for assorting and distributing the mail, coding patient account payment, client payment and insurance payment.
- Responsible for reconciling and depositing parking money, recording and managing patient valuables.
Financial Analysis and Accounting Support
- Responsible for the calculation and data entry of financial journal entries.
- Perform various revenue analysis through effective data collection and development of relevant reports that will facilitate the reviews to ensure accurate recording of revenue and valuation of accounts receivable; includes providing additional analysis as required or follow up to answer queries from Finance staff and other internal and external stakeholders.
- Responsible for analyzing various GL accounts and preparing working papers as required.
- Provide information and analysis as required to the Senior Financial Analyst, BAR Team Leader and management of Financial Services.
- Assist Senior Financial Analyst, BAR Team Leader, management of Financial Services with interim and year-end audit; prepare year-end audit papers and related back up and assist auditors on queries as required.
- Assist with the creation of reports in excel or in Meditech as required.
- Responsible for assisting with general accounting duties for month end close, partner invoicing, journal entries, account reconciliations, HST filings and recording and reconciling transactions.
- Responsible for assisting with monthly and year-end financial statements.
B/AR System Related Duties and B/AR Staff Queries
- Assist BAR Team Leader on edits, corrections, and updates to the B/AR dictionary.
- Responsible for collecting, uploading, and reconciling the OHIP annual rate update.
- Responsible for creating and testing new procedure codes with request of B/AR staff and other DI / Cardio staff and responding to questions in the BAR Team Leader’s absence.
- Responsible for investigating BAR system issues reported by B/AR staff, consulting with and providing updates on the issues to the BAR Team Leader, and submitting and following up on the issue with IT.
- Responsible for reviewing and testing BAR functions for system updates.
Administrative Support
- Responsible for working with the Billing & Accounts Receivable Service Representatives on the team to effectively maintain the Patient Accounts filing system and archives.
- Responsible for registering new doctors with the Ministry of Health
- Responsible for collecting referring doctors’ OHIP billing numbers
- Assist Accounting supervisor on updating Terms of Admission, annual patient rates, website and other administrative documents
- Provide efficient administrative support delivering a diverse range of Accounts Receivable activities
- Maintain and release of patient valuables, ensuring a safe mechanism for storage and recoding of all valuables received according to hospital policy.
- Other duties as required.
REQUIREMENTS:
- Requires a post secondary diploma/degree from a recognized college/university program in business or general accounting
- Requires minimum of three (3) years related experience in large volume receivables and performing financial analysis.
- Excellent working knowledge of accounting principles including an understanding of the complete billing, collection and revenue cycles;
- Excellent knowledge of generally accepted accounting principles and accounting processes for B/AR related accounting duties.
- Excellent computer skills including good knowledge of MS Word and MS Excel;
- Strong organization skills and must be able to prioritize workload and function under pressure in order to meet billing and month end deadlines;
- Exceptional oral and written communication skills;
- Exceptional customer service skills, interpersonal and teamwork skills and demonstrated experience in dealing with the public in person, by telephone and e-mail in a courteous, pleasant, professional, and effective manner; This is mandatory to work with patients and their families, and to successfully liaise with all external agencies.
PREFERRED:
- Working towards an accounting designation ie. CPA is an asset;
- Knowledge of the Hospital’s billing protocols, billing systems, Hospital and other agency billings rate schedules, and Hospital collection protocols;
- Experience in Hospital accounts receivable is an asset;
- Knowledge/experience with Meditech, hospital accounting systems or other ERP; accounting applications an asset;
- Medical Terminology is an asset.
Please note that according to the Ontario Health and Queensway Carleton Hospital Vaccination Policy, all applicants must be fully vaccinated unless they can provide the proof of a valid medical contraindication or exemption on the basis of protected grounds under the Ontario Human Rights Code in order to be considered for any staff or volunteer opportunities. Upon hiring, applicants must provide the proof of either government issued documentation proving they have been fully vaccinated, or present supporting documentation of a valid medical contraindication or exemption under Ontario Human Rights Code.
Thank you for your continued interest in the Queensway Carleton Hospital. We are committed to providing an environment which is respectful to all. If you have a disability which requires an accommodation during any stage of our recruitment process, please let us know how we can assist you.
