Ramada Plaza Montreal Looking for Front Desk Agent at Montréal, QC Full Time

Job description

The Reservations Phone and Front Desk are often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience – a Reservations Agent / Front Desk Agent will make reservations by phone and email, check-in and out guests efficiently, and make sure they have all they need for a great stay.

Responsibilities and Duties

• Answer phones and emails in a prompt and courteous manner
• Take phone, email, and team members reservations requests related
• Process payments, cancellations, revisions, and information updates on changes.
• Assist the sales team by inputting group and corporate information into System
• Check guests in, issue room keys, provide information on hotel services and room location
• Ensure required identification is taken from guests at check-in in line with local legislative requirements
• Up-sell rooms where possible to maximize hotel revenue
• Answer, record, and process all guest calls, messages, requests, questions or concerns
• Record guest preferences in the system
• Check guests out, including resolving any late or disputed charges
• Accurately process all cash and credit card transactions using established procedures
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
• Take action to solve guest problems/complaints using appropriate service recovery guidelines
• Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc

Qualifications and Skills

• Being passionate about people and service
• Strong communication skills essential when interacting with guests and employees
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/
• Problem-solving, reasoning, motivating and training abilities are often used

Job Type: Part-time
Part-time hours: 24 per week

Salary: $15.00-$16.00 per hour

Benefits:

• On-site parking

Schedule:

• 8 hour shift

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Montréal, QC: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)

Work Location: One location