Randstad Looking for Collections Specialist- Hybrid – Concord at Concord, ON Full Time

Position: Collections Specialist

Location: Vaughan
Industry: Facilities Management
Type: Contract
Duration: Contract to permanent after performance assessment

Work from home? Yes! Up to 3 days a week.

Do you have the ability to do high-volume outbound calls?

Do you have strong communication skills and can maintain a professional attitude even through difficult conversations?

Are you comfortable picking up the phone and taking high-volume calls?

If this sounds like you, look no further, we have the right position for you!

To apply, please send your resume to [email protected] today!

Advantages
In this Collections Specialist role in Vaughan, you will have the following benefits:

• Contract to start with strong potential to turn permanent based on performance.
• Competitive pay between $24-26 depending on experience, higher if French bilingual.
• Work from home flexibility, up to 3 days per week.
• Optional benefits plan with Sunlife for Health, Dental, and Life Insurance.
• Free on-site parking is available.

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Responsibilities
In this Collections Specialist role in Vaughan, you will be responsible for the following:

• Routinely monitor account activity and balances utilizing various systems and reports.
• Initiate contact with other companies to secure payment of outstanding invoices.
• Provide invoices and/or documentation as required to aid in escalation of payment.
• Collect customer payments in accordance with payment due dates while adhering to established requirements and internal controls.
• Receive inbound calls and email correspondence from customers.
• Identify issues attributing to account delinquency and escalate for management feedback and involvement as necessary.
• Analyze account balance and status to recommend credit holds due to non-payment.
• Perform collaboratively within a remote work environment interacting with appropriate teams to provide notice of delinquency and obtain assistance in the collection’s effort.
• Provide timely follow-up on payment arrangements.
• Develop and maintain a positive customer relationship.
• Research and resolve dispute issues in a timely manner.
• Document the outcome of all customer communications.
• Perform account analysis in Excel in response to customer

Qualifications
In this Collections Vaughanrole in Mississauga, you will require the following:

• 2 + years of experience in B2B Collections from large national accounts.
• Post-secondary education in business administration, accounting or bookkeeping is an asset.
• Strong knowledge of Microsoft Excel, must pass Excel test.
• Fluency in French is an asset.

Summary
If this job is for you, please contact me at [email protected]!

If you do not have the qualifications for this Collections Specialist role but you have a minimum of 6 months of experience in accounting or payroll and you are located in the Greater Toronto Area, please contact me as I may have another role suitable for you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.