Randstad Looking for Remote Bilingual Customer Service Representative – Montréal at Montréal, QC Full Time

Are you interested in the field of social work and family and marriage therapy? Do you take family and relational psychological well-being to heart?

Are you looking for a job in customer service with onsite training and then 100% Remote ? We are looking for a bilingual customer service representative for a short term mandate!!

You will be responsible for assisting and answering questions from members only to support them in their annual renewal of services, including rates, client platform, insurance, etc. Communication will be conveyed by phone and emails.

Training Location : Office close to Metro Station Crémazie Montreal (MANDATORY )

Workplace: 2-3 days at office for training then 100% Remote

Short-term mandate: February 13 to April 7th, with possibility of extension

Salary: $23-$25

Work availabilities:
Daytime hours: Monday to Friday from 8h45 a.m. to 5 p.m.

Full time: 36.25h/week

Start date: February 13th 2023

Advantages
The advantages of being a bilingual customer service representative are:

• Complete equipment provided for remote work

• Work from the comfort of your home

• Possibility of extension

• Competitive salary

• Broaden your knowledge on social and community assistance in Montreal

Responsibilities
Duties related to the position of Bilingual Customer Service Representative are as follows:

• Assist and answer questions from members regarding their annual renewal

• Provide quality customer service by phone and email

• Answer any other questions about the services offered (insurance, rates, services, etc.)

• Help members navigate their client portal

• Data entry

• All other related tasks

Qualifications
Skills sought for this position:

• Able to go onsite training close to Metro Station Crémazie Montreal

• Bilingual EN/FR (mainly French members, but good English required, especially orally)

• Excellent oral and written communication skills

• Developed soft skills

• Dynamic and polite personality

• Be able to work effectively at a fast pace with continuous workload

• Be resourceful and comfortable with technology

Summary
Training Location : Office close to Metro Station Crémazie Montreal (MANDATORY )

Workplace: 2-3 days at office for training then 100% Remote

Short-term mandate: February 13 to April 7th, with possibility of extension

Salary: $23-$25

Work availabilities:
Daytime hours: Monday to Friday from 8h45 a.m. to 5 p.m.

Full time: 36.25h/week

Workplace: 2-3 days at office for training then 100% Remote

Start date: February 13th 2023

You recognize yourself in this description, don’t wait any longer and send us your CV :

[email protected]
[email protected]
[email protected]

We look forward to receiving your resume

Only selected candidates will be contacted.

If you know someone who might be interested in similar positions, please do not hesitate to provide them with our contact details; it will be our pleasure to help them!
Looking forward to talking to you,

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.