Regional Municipality of Wood Buffalo Looking for Coordinator, Claims Management at Fort McMurray, AB Full Time

Requisition ID: 1371
Affiliation: Exempt
Position Type: Permanent Full Time
Number of Openings: 1
Bi-weekly Working Hours: 70 hours bi-weekly
Department/ Branch: Human Resources, Health and Safety
Job Location: Fort McMurray
Salary Range: Competitive Salary
COLA: Bi-Weekly – $480
Closing Date (dd/mm/yyyy): 27/11/2022
Posting Type: Internal and External

GENERAL DESCRIPTION:

The Coordinator, Claims Management is responsible for maintaining and disseminating information regarding claims management processes and programs for all stakeholders. This position provides relevant information to the Advisor, Claims Management in support of developing return to work action plans, as well as providing guidance to leaders and employees who require workplace accommodation and work integration plans. Primary responsibilities of this position include:

Administration: Manages the administrative functions of claims management to ensure accuracy and maintenance of records, databases, documents, and statistical reports. Facilitates the employee injury/illness claim submission process by providing the employee with proper documentation and answering related queries in a timely manner.

Departmental Support: Assists with research and development of department initiatives and programs, ensuring that department goals and objectives are met. Participates in departmental project teams and committees to upgrade program methods and tools. Responds to enquiries in a timely manner, assists with service delivery, and maintains best practices. Assists with other departmental responsibilities as needed, such as recording meeting minutes.

Departmental Coordination: Assists in monitoring individual return to work/ work integration plans on an ongoing basis to identify issues and to ensure that agreements are fulfilled. Provides information on the effectiveness of the claims management processes and the department’s compliance with applicable legislation and directives. Meets with and educates employees to provide options and processes regarding STD/LTD/WCB/modified work, as well as continuation of benefits. Works directly with providers and other departments to ensure efficient administration, and advocates on employee’s behalf as required.

SKILLS REQUIREMENTS:

Candidates need to show evidence of the following:

• Knowledge of, or ability to gain knowledge of, claims management and WCB processes for a variety of divisions (unionized and non-unionized).
• Ability to effectively interact with internal and external clients while providing a high level of professionalism and customer service in a fast-paced environment.
• Ability to maintain a high degree of accuracy.
• Ability to coordinate and prioritize tasks with minimal supervision.
• Proficiency in Microsoft Office programs, including but not limited to Excel.
• Sound judgement, and the ability to maintain a high level of confidentiality of materials and information.
• Ability to effectively communicate in writing, in person, and over the phone with employees on very sensitive matters while maintaining professionalism and empathy.
• Demonstrates listening skills, clarifies information as needed, and conveys information in a clear and concise manner.

EDUCATION:

• Certificate in Business Administration, Human Resources, or another related field is required.
• Certified Return to Work Coordinator (CRTW) is an asset.
• An equivalent combination of education and experience may be considered.

EXPERIENCE:

• Three (3) years of experience in Human Resources, preferably in claims management, administration, or records management.
• Knowledge of Duty to Accommodate and Human Rights Legislation is considered an asset.
• Experience in administrating health and wellness programs is considered an asset.
• Experience working in a public-sector environment with unionized and non-unionized employees considered an asset.

OTHER REQUIREMENTS:

• Ability to provide a Criminal Record Check for review and acceptance.

SAFETY:

As an employee of the Regional Municipality of Wood Buffalo, the incumbent is responsible and accountable for knowing and working in accordance with the Health and Safety Directive. As per Section 2 of the Occupational Health and Safety Act, the incumbent shall ensure, while in the employ of the Regional Municipality of Wood Buffalo, the health and safety of employees, contractors, and the public.

To apply: Please visit our website at jobs.rmwb.ca

Current employees must apply through the internal careers site.

We appreciate the interest of all applicants; however, only those individuals
selected for interviews will be contacted. Late applications will not be accepted.