Who we are:
Response Biomedical Corp. has been transforming acute care diagnostic testing, with the central focus on improving patient outcomes and healthcare reform for over 20 years. Response Biomedical fosters a values-based culture, committed to making diversity and inclusion our way of doing business. We believe the people we work with including our partners, medical teams, and employees are the cornerstone of our success.
What we do:
Our RAMP platform is a global leader in diagnostic testing solutions for use in cardiovascular, infectious disease, sepsis, women’s health, arbovirus, and biodefense. We understand the stresses associated with rapid, accurate diagnosis when every minute counts, and are committed to collaborating with the teams that are dedicated to saving lives. We do this by providing lab-quality results within minutes that medical teams can trust, while reducing total cost of care.
Who we are looking for?
We are seeking for a dynamic Clinical Support Manager who is self-motivated and enjoys working in a fast paced environment. This position is responsible for managing technical support and clinical training and onboarding of our customers and distributors which include overseeing clinical evaluations and marketing studies and supporting Sales & Marketing through demos, presentations, validation and installation support, for the purpose of improving patient outcomes and saving lives globally.
Key Responsibilities:
Customer Complaint Handling
Product Training & Onboarding
Clinical Support
Clinical Education
Leadership/ Supervision
Education, Work Experience, Knowledge, and Skills:
Formal Education
Work Experience
Skills & Knowledge
Please note that this position is only available to candidates who are authorized to work in Canada.
We’re committed to a diverse and inclusive workplace. We welcome applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All employment decisions are based on business needs, job requirements and individual qualifications.
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