Ricoh Canada Looking for Customer Service Representative at Toronto, ON Full Time

Customer Service Representative

We want you to join our customer centric team whose passion it is to Empower Digital workplaces!

At Ricoh, we aren’t satisfied with keeping pace with today’s complex work environments, we are setting the pace. We are reimagining the workplace.

Our high-performance workplace is powered by a team that thrives. We offer a friendly culture with a focus on wellbeing and work life balance. Flexible work options, a time off purchase program, great physical and mental health benefits, employee discount and recognition programs are only some of the advantages of working at Ricoh.

We are a family that promotes positive manager relationships and on-going learning & development that nurtures professional growth and career advancement.

Discover what you are capable of in an environment where your growth is supported, and your success is celebrated.

Responsibilities:

• Delivers messages, telegrams, documents, packages, and other items to business establishments, other LDS locations and private homes as directed by management.
• Travels to delivery site on foot or by bicycle, motorcycle, automobile or public conveyance.
• Performs pick-up and delivery of jobs by accurately following a map and/or written instructions
• Responsible for meeting deadlines by following a standard set of procedures for delivering completed jobs to clients promptly, safely and according to their instructions.
• Prevents delivery errors by maintaining a safe, clean and orderly work environment
• Keeps log of items received and delivered.
• Obtains receipts, signed invoices or other form of payment for articles delivered
• Complies with reporting requirements by completing all paperwork in a timely, accurate and legible manner (ex. completes all delivery receipts quickly).
• Responsible for recording client request through the creation of job tickets detailing client instructions.
• Completes all paperwork in a timely, accurate and legible manner
• May accept new work from customers when delivering completed work
• Checks completed work for accuracy and compliance with customer requirements prior to delivery
• Performs hands-on job review with customer upon delivery to ensure satisfaction
• Troubleshoots problems by communicating effectively and promptly to manager
• Responsible for maintaining compliance with provincial and company standards by operating a vehicle in a safe and lawful manner and following company guidelines in the event of an accident and/or injury.
• Services vehicle driven, such as checking fluid levels and replenishing fuel
• Presents professional appearance to clients by dressing in professional attire according to company standards
• Other duties as assigned by manager

Education & Experience:

• High school diploma or equivalent
• Experience with inside or outside sales support preferred
• Previous experience working in a team environment required

Skills:

• Valid provincial driver’s license and driving record that meets company standards are required.
• Experience in electronic communication devices is required.
• Ability to interpret and execute written and/or verbal job specifications
• Possesses strong verbal and written communications skills
• Ability to be flexible with regards to scheduling
• Basic phone and computer skills (e.g., Microsoft Office Suite)
• Evident physical effort is required to move objects up to 60 lbs.

Ricoh is an information management and digital services company connecting technology, processes, and people in progressive business around the world. Ricoh is a recognized leader in document workflow, process automation, digital transformation, and security. Every day our 90,000+ global employees work with big and small companies’ optimizing their end-to-end business solutions.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care
• Wellness program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (preferred)

Licence/Certification:

• Driver’s license (required)