River Cree Resort & Casino Looking for Slot Attendant at Alberta Full Time

Reporting to the Slot Supervisor/Slot Duty Manager a Slot Attendant will ensure they promote and maintain the utmost integrity and the highest caliber of customer service and respect to all the guests, associates, and AGLC personnel.

• Ensure the guest is being provided with superior customer service

• A passion for excellent service and the organization’s vision

• Commitment to learning what our customers’ needs and wants are.

• Encourage mutual accountability in service and inspiring others

• Ensure the slot floor meets desired presentation for our guests throughout hours of operation.

• Willingness to discover opportunities to exceed the customer’s expectations

• Ability to grasp instructions

• Uphold a teamwork experience offering assistance where available or when requested.

• Ability to accept responsibility readily and grasp instructions

• Adhering to policies and procedures outlined on the slot floor

• Administering hand pays and jackpots, bill exchanges with guests, machine maintenance; will include diagnosis of machine malfunctions, ticket game, and game diagnostics

• Responsible for balancing assigned daily cash float

• Identifying and report counterfeit bills

• Responsible for the initial response to customer complaints, claims, and inquiries

• Ensuring all slot operations are in compliance with AGLC terms and conditions

• Monitor and report risk and safety concerns to ensure a safe environment for both associates and guests.

• Support and communicate with all associates on the casino gaming floor

• Daily execution of assigned operational goals and objectives

• Ensure the slot floor meets desired presentation for our guests, sections are clean and tidy throughout hours of operation

• Actively promote the Casino’s Resort Club

• Responsible for slot machine box pulls

• Ability to grasp instructions and adjust to changing conditions

• Uphold a teamwork appearance offering assistance where available or when requested

• Maintain an updated AGLC gaming workers license

• Ability to walk for long periods at a time

• Practices operational efficiencies

• Ability to accept responsibility readily

• To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.

• All other duties as assigned

• Slot experience is an asset

• Cash handling is a definite asset

• High School Diploma an asset

• Must be able to register with AGLC

• Excellent customer service skills

• Basic math (counting currency)

The schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.

WE OFFER

• A competitive wage and excellent benefits.

• Shuttle service from West Edmonton location.

• All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.

• An opportunity to work within a progressive, exciting team environment.

• An opportunity to work with a skilled Management team.

External Company Name: River Cree Resort & Casino

External Company URL: http://rivercreeresort.com/

Street: 300 East Lapotac Blvd,