Rosewood Hotels & Resorts Looking for Director of Talent & Culture at Vancouver, BC Full Time

Begin Your Rosewood Journey

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Hotel Georgia is looking for a Director of Talent & Culture.

The Director of Talent & Culture will be responsible for the leadership and management of all functions of the Talent & Culture department, in accordance with hotel standards. Plans, directs, implements and maintains a service and management philosophy which serves as a guide to respective staff.

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Prepare Talent &Culture budget annually. Track actual to forecast and keep expenses within budget.
• Investigate and prepare reports on Union Grievances, Human Rights and Employment Standards complaints; coordinate hearings with Labor/Employee Relations lawyer.
• Investigate, complete documentation and coordinate occupational benefit plan compensation, ensuring entitlement of payments.
• Establish progressive discipline procedures; monitor compliance with such; conduct counseling sessions with employees; ensure documentation and placement of records in employees’ files.
• Establish guidelines for performance reviews on all employees. Ensure completion and placement in employees’ files.
• Contact local organizations and establish “Good Will” projects which the hotel can become involved with to promote positive public relations with the local community.
• Constantly monitor Talent & Culture staff performance in all phases of service and job functions, rectify any deficiencies with respective personnel.
• Maintain files on all current laws regarding Human Resources on: Union, Workers Compensation, Immigration, Alcoholic Beverage Service
• Identify and use outside recruiting sources. Interview all applicants for management positions and submit recommendations.
• Ensure that the application, screening, interview and hiring process for all candidates is carried out in accordance with hotel policy and procedures.
• Develop and maintain current job descriptions for all hotel positions.
• Develop and ensure a proper orientation program is delivered to all new hires.
• Ensure accurate maintenance of all employee files.
• Conduct, monitor and critique in-house training programs/sessions.
• Provide feedback to Talent & Culture staff on their performance. Handle disciplinary problems and counsel employees.
• Conduct and document exit interviews with all terminated employees; ensure placement of documentation in employees’ files.
• Audit employee benefits records.Conduct audits on hotel payroll records, verifying accuracy of titles, rates and status.
• Complete and maintain current records on a competitive wage and benefit survey for all hotel positions.
• Complete documentation and monitor billing on employee insurance, ensuring entitlement of payments.
• Coordinate employee requests, ensuring authorized approvals and paperwork on: Leave of Absence, Transfer, Sick Days, Bereavement Time, Personal Usage, RRSP,Vacation
• Secure and coordinate non-cost benefits for employees (i.e., recognition awards, discounts).
• Develop and coordinate employee incentive and recognition programs.
• Plan and coordinate with the Executive Committee all employee social and sports activities
• Update the employee handbook. Maintain confidentiality and security of employee and hotel records.
• Attend designated meetings.
• Prepare and send all designated corporate reports.
• Foster and promote a cooperative working climate, maximizing productivity and employee morale.
• All other duties as required.

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Job Requirements:

Qualifications

• Minimum five years’ experience as a Human Resources Manager or Director of Human Resources at a luxury or ultra-luxury property.
• Demonstrated ability to interpret and make decisions in accordance with human resources policies and procedures, collective agreements and labor legislation.
• Demonstrated ability to collect, interpret and summarize data and legal requirements.
• Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
• Ability to organize tasks and assign responsibilities to subordinates; ability to educate staff members to develop their knowledge and skill; thorough understanding of the training process; solid planning skills; thorough knowledge of government labor laws and regulations; thorough knowledge of benefits processing; proficiency with Microsoft Office products; thorough knowledge of budget preparation and control.
• Required to speak, read and write English, with fluency in other languages preferred.

Benefits

• Competitive Salary & Benefits
• We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities.

About Rosewood Hotel Georgia

Following its debut in the Roaring ’20s, the legendary Hotel Georgia came to be known as Vancouver’s most historic and elegant retreat. When it first welcomed guests in 1927, the hotel brought unheard of luxuries to the young city of Vancouver and Canada’s West Coast. And it wasn’t just the local society set that made the hotel the heart of Vancouver; Louis Armstrong, Ginger Rogers, Frank Sinatra, Laurence Olivier, the Rolling Stones and the Prince of Wales all added to the mystique of this irreplaceable piece of history.

Now unveiled as Rosewood Hotel Georgia, the fully restored Georgian Revival property has returned to its former grandeur with additional elegance afforded by extensive amenities and the impeccable service of Rosewood Hotels & Resorts. From the painstaking restoration of Old World craftsmanship to the addition of the most luxurious furnishings and latest technology, Rosewood Hotel Georgia offers an unmatched combination of legacy and luxury – a return to the golden age of hotel travel.

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