Log In
Sign Up
Service Desk Analyst, Co-Op
Term: Must be available for a 8 and or 12 month term
The Service Desk Analyst, Co-Op is a cornerstone of the IT team and reports directly to the IT Manager. As a member of the IT Service Desk team, you are the first point of contact for the business for IT related issues. You should have strong technical skills, the professionalism and initiative to get problems resolved quickly, efficiently and escalate as appropriate. Delivering effective communication should be second nature. You will be part of a team responsible for managing the incident, request and problem queues. You will perform root cause analysis on incidents, to reduce the number of issues that staff encounter, and strive to deliver an exceptional end user experience.
Reasons to Work for us
- Dynamic working atmosphere – a mix of work from on site and from home
- Receive paid flex days, volunteer days and your birthday off
- Countless development opportunities to expand your skill set
- Social events with your co-op colleagues
- Co-ops who successfully complete the program will have the opportunity to be considered for a full-time position
Your Job Will Include:
- Manage the incident, request, and problem queues according to the set SLA’s
- Respond to inquiries and user issues, provide troubleshooting and configuration support, diagnose and resolve both hardware and software related technical issues remotely and in person
- Document procedures, corrective actions, and update knowledge base system
- Ensure timely and accurate communication to all customers
- Log, track, resolve and reroute incidents and close out incidents using the IT service management system
- Support Desktop Analyst with administration of IT Inventory
- Complete quarterly rocks as assigned
- Communicate to peers and management trends, significant problems and unexpected delays in real time
Qualifications:
- Currently enrolled in a post-secondary education in a related field, such as Computer science and or Information Technology
- Prior experience working with a ticketing system would be preferred
- An understanding of how the ITIL framework can be used to deliver IT services would be considered an asset
- Strong written and verbal communication skills
- Ability to manage multiple projects and deadlines, prioritizing key activities
- Ability to perform root cause analysis for problems to reduce the reoccurrence of incidents
- Establish and maintain a high degree of confidentiality and professionalism
- Ability to work in a fast-paced environment with tight deadlines
- Must be a self-starter and comfortable working in an autonomous environment
About S.I. Systems:
S.i. Systems is Canada’s largest IT company staffing provider and a winner of Canada’s 50 Best Managed Companies award annually for the past 9 years, achieving Platinum status in 2017. We have experienced exponential growth and now provide professionals for contract, contract to hire and permanent placements across Canada.
If you feel this is a match for you, apply today!
S.i. Systems is committed to fostering a positive and progressive workforce. We provide equitable treatment and accommodation to ensure barrier-free employment. If you require accommodation due to a disability, please contact Human Resources to ensure that you are able to fully access and participate in our recruitment process.
