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Position Summary
At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work.
Did we catch your attention yet?
If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in Canada…and have a ton of fun…. then please keep reading!
Our Perks:
• Hybrid Working Environment
• Competitive Salary
• Employer paid Medical and Dental coverage from day one
• Fantastic employee discount on all Samsung products
• Free on-site gym to get your sweat on
• Subsidized Cafeteria; including free Starbucks coffee/latte machine
• Employee Referral program- we want great talent like you!
This function is responsible for the verification and processing of partner warranty claims while ensuring that both internal KPI targets as well as customer expectations are met. Basic analysis of trends and issues, as well as basic reporting is also required. This role processes a large volume of claims daily and requires the ability to remain focused and calm.
Role and Responsibilities
Essential Duties and Responsibilities:
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Processing of all Warranty Claims in compliance with HQ requirements
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Communication with service partners.
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Creation and processing of reports as required in order to support divisional programs and requirements.
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Verification of invoices.
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Audit Support
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Basic trend analysis is required.
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Support and back up to team members within the Service Administration Dept.
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The ability to make and act on a decision and arrive at a resolution.
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Managing multiple and diverse service priorities while ensuring both our partners and internal requirements are met.
Skills and Qualifications
Education:
- Post-secondary education preferred
Knowledge:
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Basic understanding of all business units including finance, taxation, system integration.
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Excellent communication and people skills.
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Motivated with a positive attitude and excellent time management skills.
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Excellent knowledge of Microsoft Office applications.
Experience:
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3-5 years’ experience in a support role preferred
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Requires stress management and professionalism while meeting challenges of a fast paced changing work environment.
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The ability to multi – task would be a strong asset.
Samsung is an equal employment opportunity employer.
Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.
We thank you for your interest in working for Samsung. Only candidates selected for an interview will be contacted.
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Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives.
Since being established in 1969 , Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at ( https://news.samsung.com/global/ ).
