POSITION:
The successful candidate should have previous experience in a structured sales environment. The Sales Coordinator will report directly to the Director of Business Development working in conjunction with the Operations team to assist and support them with a myriad of sales related tasks. The Sales Coordinator will become the key liaison between our sales team and clients – existing and prospective. The Sales Coordinator should be a high energy, positive and enthusiastic team player who can thrive in a fast-paced environment. This individual should be able to multi-task, think outside of the box and take initiative to step up and get the job done. This position will primarily take place in our Richmond office, however there may be requirements to work offsite at event job sites or client meetings, as required.
OBJECTIVE:
To assist and support the sales team in the timely and efficient coordination of all incoming sales enquiries and the preparation of quotes and tracking sheets.
GENERAL DUTIES:
Work directly with the Director of Business Development to respond to all sales inquiries in a clear and timely fashion and direct those requests to appropriate parties / team members
Follow up with clients and prospects to procure accurate information for all quotes and projects
Setup complete dossiers for all quote requests
Assist in the creation of quotes in our internal sales tracking software
Handle the processing of all orders with accuracy and timeliness
Assist the Director of Business Development in prioritizing quote requests and ensuring they are completed and forwarded to clients in a timely manner
Assist the Operations team as needed with any incoming projects and help mitigate scheduling conflicts
Compile, communicate and schedule upcoming and reoccurring projects
Maintain sales tracking documents in real time
Attend preliminary client meetings and initial site inspections as needed
Communicate with clients throughout the duration of their projects
Gather customer feedback and provide after-sales support when requested
Sort and file all sales-related documentation including quote requests, client documentation, job photos, etc. in real time
Contribute to a positive, professional and team-oriented atmosphere
Other tasks as required.
SKILLS & EXPERIENCE REQUIREMENTS:
Proven experience in sales
Minimum of five (5) years of professional experience in a similar position
BA or BS in business administration or relevant field; certification in sales or marketing and / or working knowledge of event industry would be assets
Strong computer skills on PC including great working knowledge of Microsoft Office suite
High aptitude for learning new computer programs / software
Proficiency in English
Excellent verbal and written communication skills
Strong organizational and time management skills
Capacity to establish priorities and work under pressure
Flexibility and adaptability to changing workloads
Excellent customer service skills
Ability to liaise well with others and work within a team
Aptitude for problem solving and attention to detail
Ability to think critically and make sound decisions
Ability to work and think independently without direct supervision
A team player with a high level of dedication
Willingness to work additional time where necessary to complete tasks and meet deadlines
Must possess and maintain a valid driver’s license with clean driving record.
EXPECTATIONS:
To always conduct oneself in a courteous and professional manner
To contribute in positive ways that foster a collaborative, team-oriented work environment
To always respond to all communications, verbal or written, in a timely manner
To approach workflow in a proactive fashion, following up with relevant parties as needed
To be forward thinking, always considering the bigger picture and how to best achieve it
To make recommendations and suggestions to improve workflow and efficiencies
To finish tasks to completion
To provide updates and status reports regularly especially when tasks have been completed
To clarify any tasks, items or requests that are unclear or require more explanation
To ask for help when needed
To express and share goals for professional development
To support teammates
To understand and adhere to the company’s code of conduct.
SCHEDULE:
Schedule is based on a 40-hour work week
Office hours are Monday to Friday from 7:30 am to 4:00 pm with evenings, weekends, and overtime on job sites as necessary
This position will primarily take place in our office/shop in Richmond however there are requirements to work offsite at event job sites as required
OTHER:
International applicants without valid work permits and who are not currently residing in Canada will not be considered
About Scene Ideas Inc.:
Scene Ideas is a staging rentals and custom scenery shop, originally created as the necessary solution to meet the growing needs of the local events industry in Vancouver. Employing a task-force of specialized and experienced tradespeople, technicians, artisans and designers, our 12,000 square foot facility is equipped to handle all aspects of fabrication from woodworking to welding, metal work, scenic painting, scenic automation and sculpting. All levels of production are seamlessly integrated via our team’s full CAD and graphics capabilities. Working drawings, engineering plans and rich renderings are synchronized to ensure comprehensive communication from concept through to execution.Scene Ideas also maintains Western Canada’s largest inventory of Steeldeck® staging and accessories. Our ever-expanding inventory of scenic elements are in stock and can be rented ‘off-the-shelf’ or customized in-house. The mandate at Scene Ideas is to provide exceptional customer service under any and all circumstances. Since its inception, the legacy of Scene Ideas has been customer satisfaction and the success of our clients has been the keystone of the company’s continued success. We are very proud of the team we have built throughout the years and our client’s success is of paramount importance for each and every member of our team.Visit our website at: https://sceneideas.caWith the growth of their in-house print shop, Scene Ideas has created a printing services branch, Caliper Print and Signage Solutions, in order to individually focus on the growth potential and offerings of both Scene Ideas and Caliper.Caliper’s mission is to always provide exceptional quality print and signage solutions that ensure each individual client’s message and brand are recognizable, memorable, and remarkable. With their commitment to quality, precision, client service, innovation and speed, their collection of in-house fabrication and finishing technologies allow them to deliver high quality, cost-effective solutions under one roof. For more information, visit our website at https://www.caliperprint.ca/.
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