Sun Peaks Grand Hotel Looking for Sales Manager (Hotel) at Sun Peaks, BC Full Time

Role Proposition:

Imagine arriving to work at a stunning slope-side hotel after a round of golf or a hike in the wildflowers. We are looking to recruit a Sales Manager for our Sales & Marketing team. Reporting to the Director of Sales, the Sales Manager identifies new business and expands existing business opportunities to develop increased sales. This role will collaborate directly with clients in all markets to help close business opportunities and develop long-term strategic goals. If this sounds like the ideal work environment, fill out an application to work, live and play where you belong.

Accountabilities:

Business Development:

• Create and implement a sales strategy in line with hotel goals to ensure that revenue, reputation, and market share goals are achieved, ensuring that results are monitored
• Propose sales plans and special programs that drive measurable incremental occupancy; increase average rates; increase business volume during off-peak periods, increase meetings and event sales
• Identify new markets and business opportunities to increase sales and overall revenue for the hotel
• Maintain accounts database, contact information, activity, and business details
• Update action plans, and financial objectives quarterly, implement all sales actions related to market areas as outlined in the marketing/sales plan
• Be aware and in contact with comp set counterparts

Solicitation/Negotiation:

• Solicit group and derivative IT business
• Reach the consistent achievement of sales objectives targeting the right business mix to meet hotel goals
• Conduct quality sales calls
• Coordinate and arrange site inspections trips
• Provide prompt and timely responses and immediate communication to develop long-term business relationships
• Follow up on business leads within a 24-response time
• Customize and support the administrational aspect of business booked, proposals, contracts, client correspondence
• Utilize ROI template to ensure maximizing topline and NOI
• Understand the hotel goals and business strategies

Relationship Management:

• Prepare, collaborate, and contribute to the strategic planning, marketing plan and budgeting processes
• Manage vendor and third-party relationships, negotiations, and contracts
• Participate in partner relations throughout the industry and various sectors
• Collaborate with the sales team to grow and develop new accounts and markets
• Responsible for all content related to Summer Tour & Travel Market, collaborating with DMOs

Team Commitment and Collaboration:

• Manage the Tour Coordinator team, ensuring continued progress is made towards the overall sales and marketing strategy
• Actively represents the leadership team within the hotel operations team and supports/represents the DOS while off property to ensure seamless leadership presence throughout the hotel
• Assists the DOS in guiding the revenue goals of the hotel and department

Guest Experience:

• Oversee the sales team’s coordination of events, ensuring the guest experience drives customer loyalty by delivering an elevated experience
• Act as an ambassador of the Hotel and Sun Peaks with the ability to promote internal and external events

Ideal Candidate:

• Minimum 5 years of experience in a similar or related role
• Post-secondary education in Marketing, Commerce or related field of study is an asset
• Management and supervisory experience with overall solid business acumen, considered an asset
• Experience with databases/systems
• Results oriented with a background in analytics and performance metrics monitoring
• Proven ability to develop and execute strategic plans
• Excellent communication and copywriting skills in varied written and verbal mediums
• Effective leader, problem solver, and decision maker
• Relationship management background with industry stakeholders, vendors, and agencies
• Thrives in a team environment and embraces collaboration across varied platforms
• Extremely organized and detail-oriented
• Knowledge of the Hotel & Resort product and current competitive environment is considered an asset
• A passion for outdoor recreation: ski, snowboard, bike, and golf are all considered assets
• Holds a valid driver’s license

What you can expect from us:

The Sun Peaks Grand culture encourages individual initiative and a collaborative approach to delivering our guests’ finest mountain resort experience. We value innovation and development that contribute to business success and personal growth. We also know you have a life outside of work and encourage work-life balance, including reaping the benefits of living in a resort and the mountain’s summer and winter activities.

A sneak peek into some of the perks and benefits our Full-Time employees enjoy:

• Full access Winter/Summer Season Lift, Trail, and Golf passes
• 3 weeks of paid vacation
• Dining discounts within our hotel & resort outlets
• Benefits plan and additional wellness components, including Health Spending Account and EFAP
• Eligibility for our ‘Pay for Performance’ incentive bonus program (after the qualifying period), awarded to our top performers
• Participation in the RRSP and matching DPSP programs
• Retail discounts in Resort owned outlets
• Reciprocal programs with partnering hotels
• Friends and family hotel rates
• Continued professional growth and development opportunities

Every year we welcome guests and employees to our resort from a wide variety of backgrounds, and we are committed to building and sustaining a diverse and inclusive workforce at The Sun Peaks Grand. As an equal opportunity employer, we encourage applications from all qualified individuals.