SCI Group Inc Looking for General Manager at Greater Toronto Area, Canada Full Time

At SCI, our passionate employees are the reason we are Canada’s leading business to consumer supply chain partner. We empower our employees to shape our award-winning culture and help our hundreds of clients successfully fulfill their promises to their customers – chances are one of our 3000+ employees helped get your morning coffee to your doorstep, recycled your used printer toners, installed your community mailbox and more!

In our growing company and industry, you will be seen and heard, develop as an individual, and make an impact every day. We’ll let you shine. Work with us and we’ll make you even better!

Reporting to the Group General Manager, in this role, you will:

• Take overall responsibility for the functioning of the operations activities including: customer service, distribution, purchasing, planning and inventory control, logistics, sales support
• Ensure that SCI’s day-to-day activities run smoothly
• Collaborate with Leadership Team to ensure cross-department cooperation and efficiency
• Lead internal efforts to measure and improve the quality of the customer experience by increasing warehouse and logistics accuracy and reliability; investigate and resolve customer complaints and create a culture of continuous improvement

· Mentor team members to enhance their leadership abilities.

· Identify and nurturing emerging leaders within the team.

· Providing constructive feedback and coaching to team members to support their growth.

· Set clear, achievable and measurable objectives and ensuring that corporate service standards are consistently met.

· Support/oversee strategic and tactical plans to meet service level requirements at the lowest possible cost while maintaining quality within designated acceptable range

· Budget/forecasting of $30M+ annually (variance explanations and the development of improvement plans).

· Maintain positive and constructive relationships with clients/customers and identifying opportunities for increased revenue/profit and ensuring the statements of work are compatible with operating capacities or developing the plans to increase operational capabilities of the facility.

• Create a proactive approach to labour planning, which includes analysis of historical volumes and projected demand, rigorous productivity tracking, and output standards for every distribution process
• Measure and communicates the team’s progress towards a number of KPIs, and integrate these metrics into a results-oriented culture
• Build and maintain exceptional employee engagement throughout the team
• Take responsibility for a number of direct reports

We are looking for a team member that has:

• Operations experience (Supply Chain/Logistics)
• Highly business-oriented, with a continuous commitment to enhancing the customer experience
• Excellent analytical skills and a strong process-orientation
• High-energy, high-urgency, with a passion for winning
• Excellent interpersonal and communication skills coupled with effective planning and organizational skills
• Strong leadership and coaching skills
• Experience in mentoring and developing team members
• Knowledge of WHMIS and Health and Safety Legislation
• Ability to drive change
• Understanding of 3PL service offerings.
• Strong Warehouse Operations background
• Eagerness to operate in a in a dynamic, fast-passed environment.
• WMS knowledge/experience an asset
• Experience deploying LEAN principles

We want a team member that will shape SCI’s culture and value that we:

· Look out for one another by putting the safety and well-being of each other first, always do what we say we’re going to do and treat everyone with honesty and respect.

· Bring thought leadership and constant value to our customers, think and act as a team and celebrate our wins and learnings every day.

· Have the courage to challenge the status quo, the desire to improve on yesterday and a focus on delivering customer solutions that make us and our clients even better.

If this sounds like you, we want to hear from you! Send your resume to Vickie.kesek@sci.ca

Working at SCI:

At SCI, our employees are our greatest asset. We believe in taking care of our employees well-being both mentally and physically. We encourage them to think and plan strategically about their financial future. We also encourage our employees to keep learning. In addition to providing a competitive salary SCI also offers company paid extended Health and Dental Plans, Life Insurance, Retirement Plans, Employee Assistance Programs, and access to LinkedIn Learning.

SCI is an equal opportunity employer and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.

We thank all candidates for applying, however, only successful candidates will be contacted for an interview.