Scotiabank Looking for Manager, HR Data Management, HR Service Operations / Global HR Services at Toronto, ON Full Time

Requisition ID: 168288

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Leads and oversees HR Data Management in ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures. The Manager is responsible for supporting the HR Data Management Admins, Consultants and Team leads to deliver accurate, effective, and efficient responses to HR-related cases and transactions from Scotiabank employees via all deliver channels.

Key Accountabilities

• Lead and drive a customer-focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Provide guidance to Admins, Consultants and Team Leads and ensure processing of employee, job data and org. & position management changes for executives are completed in alignment with standard processes and related performance targets.
• Coaches HR Data Management Admins, Consultants and Team Leads to develop and retain talent
• Develop and hold self and team accountable to meet objectives aligned to unit’s goals and KPIs, prioritizing workload and re-aligning resources as required in order to optimize results.
• Track and report on volume and activity completed by the team through regular and established reporting.
• Partner with other teams in HR and Business lines in ensuring corporate projects and initiatives are completed effectively and efficiently.
• Actively seek opportunities to improve operational effectiveness, and consult with Sr. Manager, Data Management, Director of Operations, Business HR Partners, and COEs in developing practical solutions.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Create an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Lead the education and ongoing development of HR Data Management team by creating, delivering and maintaining training and communication materials across appropriate channels (e.g. team huddles, lunch and learn sessions, Scotialive posts, new-hire orientation training, etc.)
• Manage high-profile, sensitive, or complex inquiries or escalations by providing the HR Data Management Adminsm Consultants & team leads with the necessary support – enabling him/her to successfully respond, assuming ownership and managing the inquiry directly, or determining when further escalation is required for resolution
• Seek opportunities to improve processes and customer service by identifying service deficiencies, and consulting with Sr. Manager to develop solutions• Suggest, participate and support change initiatives across the HR Data Management Team; identify, analyze and support opportunities for improvement in the process and effectiveness of delivering project objectives and goals
• Monitor trends in inquiries and/or issues and share key insights with Senior Manager, HR Data Management.
• Build a high performance environment and implement a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.

Experience / Education:

• Post-Secondary Degree in Human Resources or Business or related field.
• CHRP designation is considered an asset.
• Relevant experience in resolving customer service requests.
• Deep understanding and knowledge of Bank policies and procedures.
• Strong knowledge of organizational structure and complexity.
• Experience coaching/leading a small team.
• Knowledge of data administration and end-to-end processes.
• Attentive to details and deadlines; ability to manage multiple priorities.
• Experience with transaction processing and data management.
• Experience in conflict/issue resolution.
• Must exhibit good judgment and authority, along with strong analytical skills to provide solutions and expertise to HR-related inquiries
• Strong computer application skills: Microsoft Excel, Microsoft Word, Adobe Acrobat.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.