Requisition ID: 169927
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Purpose
Leads and oversees a team within the Collections department of Scotia Dealer Advantage in Canada ensuring
business strategies, plans and initiatives are executed / delivered in compliance with governing regulations,
internal policies and procedures.
Accountabilities
leverage broader Bank relationships, systems and knowledge.
optimal delinquency ratios and loan loss levels by: monitoring timely and constructive collection
activity conducted by telephone, letter, text message, e-mail, or other appropriate means; ensuring
effective and efficient use of the automated call distribution and outbound predictive dialer systems;
determining an equitable distribution of advisor workloads that is consistent with levels of expertise to yield
optimal collection and follow-up.
lending portfolios by: working closely with other Team Leads and the department Managers to
constantly interpret outbound and inbound calling queues, ensuring an adequate number of advisors are
assigned to each account stream and making necessary adjustments to maximize efficiency; reviewing
daily, weekly and monthly department performance & operations reports and provide adequate operations
strategizing or proper performance management and support; recommending appropriate changes to
policies and procedures that will assist in maximizing the recovery of delinquent accounts.
effectiveness by: recommending appropriate changes to workflows that will provide efficient operations
and meet service standards to customer, compliance and security policies; ensuring control over routine
expenditures including variable compensation payouts to Collections Advisors; assisting with the
recruitment and hiring members in accordance with standard Bank policies of new team members.
decisions.
respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business
controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and
conduct risk, including but not limited to responsibilities under the Operational Risk Management
Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the
Guidelines for Business Conduct.
motivates their team by fostering an inclusive work environment; communicating vison/values/business
strategy and managing succession and development planning for the team.
Education / Experience / Other Information
Working Conditions
Location(s): Canada : Ontario : Hamilton
Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
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