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Company Description
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We’re growing fast, innovating faster, and making an impact on our customers’ and employees’ lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we’re on the 2020 list of FORTUNE World’s Most Admired Companies.®
We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
We are looking for a product manager who can help us scale AI/ML capabilities and drive AI/ML utilization across ServiceNow! ServiceNow is making large investments in its’ Data & AI/ML Platform, to make the world of AI work better for everyone. To best serve the needs of our users, we are building a platform that will provide AI Practitioners, Model Ops, and MLOps users a valuable and amazing user experience. This is where you come in, you’re excited about translating the theoretical world of AI/ML into practical applications. You enjoy technical challenges and working with extremely smart cross-functional teams. You are excited about scaling end-to-end AI-powered work experiences
What you get to do in this role:
Tactical execution:
Integrate usability studies, research, and market analysis into product requirements to enhance user satisfaction
Communicate product priorities/roadmap and build consensus, with executional rigor
Groom backlog continuously, write epics & stories working closely with scrum team
Leadership/Strategic Ownership:
Own long term product strategy for a product area; setting up success as we look to grow to $10B+ in revenue
Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
Communication:
Communicate complex problems into easily understood requirements and provide solutions
Develop multi-mode communications that convey a clear understanding of the needs of different audiences
Cross-functional Teamwork:
Work with multiple x functional/regional teams to guide projects through development and bring products to life
Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team
Qualifications
To be successful in this role you have:
8+ years of software product management experience, AI/ML Experience or Platform Experience required
Strong technical communication skills and the discipline to focus on high impact activities
Experience defining and capturing product requirements and transforming them into a product roadmap
Deep curiosity about user needs and a track record in building cross-functional relationships
Track record of driving and delivering solutions through agile solution prioritization
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
Work Personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
