Services de Gestion Quantum Ltée Looking for Bilingual Planning Sessions at Ottawa, Ontario Full Time

Position: Bilingual Planning Session Agent/Customer Service
Location: Downtown Ottawa (on-site)
Salary: $22 per hour + 4% vacation pay
Hours of Work: Monday-Friday (monthly rotation of 8-hour shifts between 8 a.m. to 8 p.m.)
Job Type: 6-month contract (high chance at permanency or extension)

Quantum Management is seeking a Bilingual (French/English) Planning Session Agent for our Ottawa-based client. In this role, you will get to work virtually and over the phone, assisting customers in the planning of their relocation. If you have a passion for customer service and are looking to grow your professional career, this is a great place for you! In order to apply successfully, you must be eligible for an Enhanced Reliability Clearance through Government of Canada.

Responsibilities:

– Deliver daily scheduled planning sessions to clients/customers
– Review and reconcile relocation files, ensuring compliance with the Relocation Directive
– Review expense claims and resolve complex relocation problems
– Perform various administrative tasks including record keeping and data entry
– Assist other teams in customer queries over chats, emails, phone calls, voicemails

Requirements:

– Background in relocation services is an asset
– Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
– Previous experience in a customer support role through a contact center is an asset
– Capable of using different methods of communication simultaneously; i.e. email, telephone, video call, and chat
– Ability to plan and manage work under time constraints, without direct supervision
– Must have a valid Enhanced Reliability Security Clearance or be able to obtain one
– Bilingual in English and French (written and spoken)

Please forward your resume in Word format to Sifa Umutesi at ottawa.temp@quantum.ca.
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